Operations Specialist: Customer Experience & Logistics

HARRY ROSEN; Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading retail company in Vancouver is seeking an Operations Specialist to support store operations and customer service. The ideal candidate will have a minimum of 2 years' experience in a client-facing role, strong communication skills, and a service-oriented mindset. Responsibilities include sales support, cash handling, and logistics assistance. This role fosters customer loyalty and enhances the client experience.

Qualifications

• Minimum of 2 years of experience in a client-facing role at the service desk.
• Strong service orientation and interest in technology.
• Ability to work effectively as part of a team.

Responsibilities

• Model exceptional customer service standards and support clientele.
• Process transactions accurately and assist with customer inquiries.
• Support logistics team in order fulfillment and BOPIS operations.

Skills

Customer service

Strong communication

Multi-tasking

Job description

A leading retail company in Vancouver is seeking an Operations Specialist to support store operations and customer service. The ideal candidate will have a minimum of 2 years' experience in a client-facing role, strong communication skills, and a service-oriented mindset. Responsibilities include sales support, cash handling, and logistics assistance. This role fosters customer loyalty and enhances the client experience.