Operations Specialist - Clinical Programs

PurposeMed; Calgary; Hybrid; CAD 73,000 - 84,000; Full time

Job summary

A growing healthcare organization in Calgary, Alberta is seeking an Operations Specialist to join the Clinical Programs team. This role involves coordinating projects, documenting processes, and supporting collaboration among stakeholders. Ideal candidates have experience in operations and strong organizational skills, along with the ability to work in a hybrid environment. A base salary of $73,000 to $84,000 CAD is offered, along with extensive benefits.

Benefits

20 vacation days

Extended medical, dental, and vision care

$500 health and wellness spending account

$500 learning fund for professional development

Parental leave program

Qualifications

• 2–4 years of experience in operations, project coordination, or systems improvement.
• Proven ability to manage timelines and deliverables.
• Comfort with learning new software quickly.

Responsibilities

• Support program pilots to ensure timelines and deliverables are met.
• Create organized documentation for workflows and materials.
• Monitor program outcomes for long-term success.

Skills

Project coordination

Strong organizational skills

Analytical ability

Communication skills

Problem-solving mindset

Education

Post-secondary degree in business administration, project management, or communications

Tools

Google Workspace

Monday

Slack

Job description

About us:

PurposeMed was founded in 2019 with the mission of improving access to complex care for underserved communities. We've grown quickly in our first few years, and now our exceptional team serves thousands of patients each month across our multiple verticals.

PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie is focused on improving sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community—we're the #1 rated PrEP provider in North America, serving patients in both Canada and the USA! Frida is changing the lives of patients with easier access to adult ADHD diagnosis, and fast and affordable treatment. Foria Clinic provides trans, non-binary, and gender‑diverse Canadians with gender‑affirming healthcare. Affirming Care Pharmacy is a specialty pharmacy with locations in Calgary, Alberta, and Mississauga, Ontario. This partnership provides our patients with an end‑to‑end healthcare experience, from treatment, to prescription delivery, to continuous affirming care.

We're proud to be ranked #2 on Deloitte's 2024 list of Canada's 50 fastest‑growing tech companies and recognized as one of Canada's Most Admired Corporate Cultures for two consecutive years. Driven by a strong mission, our team is passionate about making healthcare accessible to those who need it most—and we make sure to have fun along the way!

Permanent, full‑time opportunity

Location: Calgary, AB (Hybrid)

This role requires regular in‑office collaboration. We're looking for someone who can work from our Calgary office at least three days a week.

PurposeMed's office is located on the unceded and traditional territories of the peoples of the Treaty 7 region which includes the nations of the Siksika, the Piikani, the Kainai, the Îethka Stoney Nakoda which consists of the Chiniki, Bearspaw, and Good Stoney Bands, and people of the Tsuut'ina First Nation. The city of Calgary is also homeland to the historic Northwest Métis and to the Otipemisiwak Métis government, Métis Nation Battle River Territory, Nose Hill Métis District 5 and Elbow Métis District 6.

Who we hope to find:

PurposeMed is looking for an Operations Specialist to join our fast‑growing Clinical Programs team. Reporting to our Director, Clinical Programs, this role will play a key part in keeping initiatives on track, supporting cross‑functional stakeholders, and driving the successful execution of program pilots and projects.

The role is ideal for someone who is naturally curious and enjoys bringing structure to complex problems through clear workflow design and documentation and turning high‑level plans into actionable steps. The successful candidate will hit the ground running by taking ownership of quarterly initiative sub‑projects related to new service design and optimization, including dashboard and tracker development, workflow documentation, and cross‑functional stakeholder engagement. You will thrive in this role if you enjoy organization, solving problems, and taking ownership of keeping projects running smoothly.

In this role, you'll make an impact by:

Driving Program Execution

• Coordinating and supporting program pilots and initiatives to ensure timelines, deliverables, and dependencies are managed effectively
• Escalating risks, blockers, and gaps to keep projects on track
• Delivering projects on schedule and aligning with organizational priorities
• Leveraging available program data to inform execution decisions and prioritize actions

Documenting and Streamlining Processes

• Creating and maintaining clear, organized documentation for workflows, meeting notes, and program materials
• Supporting consistency and continuity across programs and initiatives
• Identifying opportunities to improve existing processes and workflows, helping the team work more efficiently

Tracking Performance and Outcomes

• Collecting, organizing, and maintaining program data, dashboards, and trackers
• Highlighting trends, potential issues, and insights to inform data‑driven decision‑making
• Monitoring program outcomes to ensure initiatives are positioned for long‑term success
• Using analytical skills to identify patterns or anomalies in data and support program improvements

Supporting Stakeholders and Cross‑Functional Collaboration

• Preparing updates, presentations, and trackers to keep stakeholders aligned
• Coordinating meetings, documenting action items, and ensuring timely follow‑through
• Maintaining strong communication with Program Managers and cross‑functional teams to support project progress
• Providing insights from program data to help guide cross‑functional decisions and priorities

We need someone who has:

• 2–4 years of experience in operations, project coordination, or systems improvement, ideally in a fast‑paced or cross‑functional environment
• A post‑secondary degree or diploma in a relevant field such as business administration, project management, or communications
• A proven ability to drive execution and manage timelines, deliverables, and dependencies across multiple stakeholders
• Strong organizational skills and attention to detail, especially around documentation, process management and data tracking
• An in‑depth understanding of computer fundamentals, with the ability to learn and implement new software or technologies quickly, and troubleshoot technological problems independently
• Strong analytical ability, with experience using data to inform decisions; SQL knowledge is a plus
• Ability to communicate effectively with multiple stakeholders and provide reliable support
• Comfort using tools and systems (e.g., Google Workspace, Monday, Slack, Jotform, Formsort, or similar) to track work, build structure, and stay organized
• A proactive, problem‑solving mindset, able to identify issues and propose practical solutions even in ambiguous situations
• Ability to work from our Calgary office at least three days per week, collaborating closely with the team in person

It would also be great if you have:

• Experience in healthcare settings supporting program initiatives
• Familiarity with process improvement methodologies or workflow documentation practices

Compensation:

• $73,000 – $84,000 CAD a year
• Earn stock options through our Equity Incentive Plan—connect your efforts to PurposeMed's growth as we work together to improve the lives of our patients across North America.
• The compensation listed above refers to a yearly base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions. Base pay is just one aspect of our total rewards at PurposeMed—see our other exciting benefits below!

Do you think you could be our next Operations Specialist - Clinical Programs? We look forward to seeing your application!

#LI-Hybrid

Why you should join us:

• Be part of a team of great people who don't take themselves too seriously. While we're serious about the problems we solve, we believe in having fun along the way.
• Make an impact, every single day. We're providing compassionate, affirming care to many people who have never received the proper support before.
• Be confident in bringing your whole self to work. Inclusivity is core to how we take care of our patients, our teammates, and ourselves. We create spaces that are safe and affirming.

What we're offering (based on full‑time, permanent roles in Canada):

Work/life flexibility and time off:

• Work flexibly within a team that's remote friendly; we believe that work should fit around your life*
• 20 vacation days and a team that will remind you to use them!
• Annual winter break closure

Care for your physical and mental health:

• Extended medical, dental, and vision care starting on your first day of work!
• 8 wellness days
• $500 health and wellness spending account
• $2,000 mental health coverage with additional free online counseling through Inkblot Therapy and FeelingBetterNow mental health assessments
• $20,000 of lifetime coverage for gender‑affirming care and procedures

Investment in your learning and growth:

• $500 learning fund to use towards courses and other professional development
• Our unique People Potential program, in which you'll partner with your manager to identify opportunities to grow and achieve your full potential

Family care:

• $3,400 lifetime coverage for fertility drugs
• Parental leave program for birthing and non‑birthing parents–your choice of:
• Short term: 4 weeks off to use flexibly in your first year of parenting
• Long‑term: 13 weeks EI top‑up

Eligible team members and their dependents also receive no‑cost access to PurposeMed's services:

• Freddie: PrEP assessment and follow‑up appointments
• Frida: ADHD assessment
• Foria: Gender‑affirming care services

If you are looking for a place that sparks your creativity, helps others, and will push you to be your best, then you'll love PurposeMed.

PurposeMed is committed to being an equal‑opportunity employer, and we highly encourage those from excluded and marginalized communities to apply. This includes groups such as (but not limited to): Indigenous, Black, and racialized communities, trans and non‑binary, LGBTQ2S+, disabled, and HIV‑positive people. You don't have to check every single box above. If the job description gets you excited and you think you could contribute your expertise to our team—we hope you'll apply!

• Most of our roles are performed virtually from home across Canada and the USA. Team members working onsite at Affimring Care pharmacies do need to be physically present.

Permanent team members (employees) and their dependents are eligible, however, the person receiving the assessment must live in a province or state in which Freddie, Frida, or Foria operates, and be over the age of 18. Additional restrictions apply.