Operations Representative - Banking

Fidelity Canada; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading financial services provider in Toronto seeks a Banking Operations Representative to ensure efficient delivery of banking services. The candidate will manage incoming and outgoing funds and perform general ledger duties. Ideal applicants will have at least 1 year in financial services, preferably in banking, and strong communication skills. This position supports a hybrid work model.

Benefits

Competitive salary

Diverse and inclusive workplace

Recognition awards

Qualifications

• Minimum of 1 year relevant experience in the financial services industry, preferably in banking role.
• Ability to work with tight deadlines and a sense of urgency in a fast-paced environment.
• Ability to work with a high degree of accuracy and attention to detail.

Responsibilities

• Ensure banking services are delivered efficiently and cost-effectively.
• Process incoming and outgoing funds including margin calls and reconciliations.
• Deliver stellar customer service to internal and external clients.

Skills

Strong knowledge of economic markets

Good verbal and written communication skills

Ability to work well within a team

Attention to detail

Education

Post Secondary Education or Equivalent Experience

CTP (Certified Treasury Professional)

Tools

Bloomberg

Job description

Overview

Hybrid role as designated per Fidelity Canada's Dynamic Working Policy. Current Work Authorization is required for all openings.

Who We Are

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. For more information about Fidelity Clearing Canada, please visit https://clearing.fidelity.ca/.

What You Will Do

The Operations Banking Rep is responsible for ensuring banking services are delivered in an efficient and cost-effective manner, providing a high level of service to both our internal and external clients.

This role is responsible for processing incoming and outgoing funds including margin call, collateral cash requirement, Type 4 and netting requirements, and new issue closing deals. It is primarily focused on the General Ledger duties of banking department including bank and control account reconciliations, audit inquiries, deposits, and electronic payments. This individual may be required to provide input to or participate in various projects and will perform other duties as requested.

• Create and maintain wire templates to ensure banking information is accurate
• Book daily bank transactions such as EFT credits/debits, deposits, incoming and outgoing payments
• Work with various departments in Operations, Credit, Compliance and Finance to manage EFT, PAC, and wire payments
• Responsible for the daily and monthly bank/control account reconciliation of Canadian, USD and FX accounts to ensure activities posted to both GL and client accounts in a timely manner, to enable most efficient use of funds, resolve all unmatched items including Kyriba rejected transactions, and review stale-dated cheques
• Maintenance of Kyriba GL/budget code mapping
• Communicating with brokers as necessary, to resolve unmatched items on bank reconciliation and performing necessary investigation
• Regular interaction with internal business units and banks/vendors to resolve payment/receipt queries and general banking system issues
• Issue cheques, EFTs, wires, cheque deposits
• Maintain inventory of banking package to be distributed to clients
• Monitor payment file transmission to vendors/banks
• Upload positive bank file and conducts payee match exception review
• Responsible for billing file review and upload billing files to the Billing Management System
• Assign and coordinate trade settlement instructions on Bloomberg to ensure proper payment
• Respond to audit inquiries in a timely manner; as required, make calls to the bank directly to clarify adjustments or to clarify items on the bank statements in order to reconcile activity or properly code it; liaise with auditors to confirm bank balances as of a certain date
• Identify process improvement
• Deliver stellar quality customer service interactions to internal and external customers to exceed expectations and create a positive experience. Provide what was promised, dependably and accurately and in a timely manner. Make our clients feel like they are #1 priority
• Take ownership of solving a customer’s problem promptly; use all available resources to achieve the best outcome
• Provide caring and individual attention to customers; promptly acknowledge customers’ emotions; treat each customer with respect; pay attention to details; actively listen to internal and/or external customers to understand and anticipate their needs and to create value
• Deliver seamless customer service through teamwork and collaboration
• Remain focused on customer needs; communicate clearly about what you need and expect from others to serve the customer; coordinate smoothly with others; share customer information; follow through on commitments
• Demonstrates a strong sense of personal ownership and commitment to achieving meaningful short and long-term results

What We’re Looking For

• Minimum of 1 year relevant experience in the financial services industry preferably in banking role
• Bloomberg knowledge is an asset
• Post Secondary Education or Equivalent Experience
• CTP (Certified Treasury Professional), accounting designation, or equivalent is considered an asset

The Expertise You Bring

• Strong knowledge of economic markets
• Ability to work with tight deadlines and a sense of urgency in a fast-paced environment
• Ability to work with a high degree of accuracy and attention to detail
• Ability to work well within a team and independently
• Good verbal and written communication skills, and ability to communicate well with internal departments, vendors, and clients

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [e-mail].

No telephone inquiries or agencies please

We thank all applicants for their interest; only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

• Canada's Top 100 Employers
• Greater Toronto's Top Employers
• Canada's Top Family-Friendly Employers
• Canada's Top Employers for Young People
• Great Place To Work Certified with various recognitions for inclusion, mental wellness, youth, women, and more
• LinkedIn Top Companies in Canada
• HRD Best Place To Work recognitions for diversity, inclusion, benefits, and innovation

Fidelity Canada is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.