Operations Officer II

TD; Mississauga; On-site; CAD 46,000 - 61,000; Full time

Job summary

TD in Mississauga, Ontario, is hiring for a Customer Service/Operations role in Personal & Commercial Banking. You will execute transactions accurately, on time, and in line with SLAs, while collaborating with internal partners to resolve issues and maintain service quality.

The role requires an undergraduate degree or college diploma and at least 1 year of relevant experience. It offers a 37.5 hour week and a competitive CAD salary in the stated range.

Qualifications

• Undergraduate degree/ college diploma preferred and/or
• 1+ year relevant experience

Responsibilities

• Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refer or escalation processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
• Identify opportunities to improve service delivery
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
• Interact with partners by responding to requests in an effective and timely manner
• Use effective relationship skills when communicating with partners/colleagues/customers

Education

Undergraduate degree/ college diploma

Job description

Work Location

Mississauga, Ontario, Canada

Hours

37.5

Line Of Business

Personal & Commercial Banking

Pay Details

$45,700 - $61,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Customer

Job Description

• Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)


• Refer or escalation processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained


• Identify opportunities to improve service delivery


• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels


• Interact with partners by responding to requests in an effective and timely manner


• Use effective relationship skills when communicating with partners/colleagues/customers

Shareholder

• Complete assigned workload to meet SLA requirements for service and productivity


• Understand internal and industry regulations, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/ procedures


• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; elevate issues where appropriate


• Support the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients


• Actively review internal processes/activities and provide ideas for process improvement


• Investigate and elevate non- standard or high- risk activities as appropriate


• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti- Money Laundering, Business Continuity Management)


• Be knowledgeable of and comply with Bank Code of Conduct

Employee/Team

• Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment


• Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas


• Participate in personal performance management and development activities, including cross training within own team


• Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities


• Contribute to a fair, positive and equitable environment that supports a diverse workforce


• Act as a brand ambassador for function and the bank, both internally and/or externally

Breadth & Depth

• Works within generally defined guidelines, accountable for completing a range of transactions or activities that involve single to multiple steps and several systems or applications characterized by a combination of manual and automated processes


• Transactions and activities require process knowledge for own area of expertise and could include ad hoc non-routine requests across multiple jurisdictions


• Transactions are characterized by low to moderate risk/financial impact


• Low to moderate decision-making authority within defined parameters


• Identifies issues and resolves or escalates internally as required (within a prescribed set of parameters/ rules)


• Typically interacts with internal partners and external customers (as needed)


• Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities


• Requires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/ requirements for jurisdictions supported


• Generally reports to a Team Manager

Experience And/or Education

• Undergraduate degree/ college diploma preferred and/or


• 1+ year relevant experience

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec Only)

Sans Objet