Operations Manager , YOO1

Amazon Canada Fulfillment Services, ULC; Ajax; On-site; CAD 99,000 - 165,000; Full time

Benefits offered by this job

Health insurance

RRSP

DPSP

Paid time off

Sign-on payments

RSUs

Job summary

Amazon Canada Fulfillment Services in Ajax, Ontario, is seeking an Operations Manager, YOO1, to lead a mixed team of salaried and hourly staff across the fulfillment and delivery network. You will drive safety, quality, attendance, and productivity on your shifts through data-driven decisions and analytical problem-solving.

The base salary range is $98,900–$165,200 CAD annually, with a flexible schedule including weekends, nights, and holidays.

Qualifications

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years Amazon blue badge/FTE experience
• Flexible schedule including weekends, nights, and holidays
• Experience with performance metrics, process improvement, or lean techniques (preferred)

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce throughout their shifts
• Lead large-scope projects with impact at the site and regional level
• Build and execute productivity plans through forecast reviews and workload balancing
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and HR to meet objectives
• Perform physical tasks including lifting up to 49 pounds and standing/walking up to 12 hours

Education

Bachelor's degree or equivalent

Job description

The Operations Manager, YOO1 position at Amazon Canada Fulfillment Services in Ajax, Ontario is a full-time, salaried role with a base salary range of $98,900–$165,200 CAD annually, with a flexible schedule that includes weekends, nights, and holidays.

You’ll lead a mixed team of salaried and hourly employees across Amazon’s fulfillment and delivery network, with responsibility for safety, quality, attendance, and productivity on your shifts.

Amazon’s operations workflow runs across three segments: First Mile (product storage and order readiness), Middle Mile (hauling orders to your area), and Last Mile (delivery to the customer’s door). As an Operations Manager, you’ll work across whichever of these workflows your site supports, driving performance through data-driven decisions and analytical problem-solving while holding customer delivery promises.

About the Role: Operations Manager

Day to day, you’ll plan and execute productivity targets by reviewing forecasts, setting requirements, and coordinating with other leaders to balance workload across the site. You’ll also lead large-scope projects that affect both site and regional operations, and work alongside support teams in Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to meet business objectives.

The physical demands of the role are real and consistent. You’ll stand or walk for up to 12 hours per shift, lift up to 49 pounds, and regularly push, pull, squat, bend, and reach.

The work environment includes variable noise levels, variable temperatures, and outdoor loading areas at delivery stations. Sites with stairs require continuous climbing and descending throughout the shift.

Benefits and Salary

The base salary range for this position is $98,900–$165,200 CAD annually, with final compensation determined by experience, qualifications, and location. Amazon’s total compensation package may also include sign-on payments and restricted stock units (RSUs).

Benefits include health insurance (medical, dental, vision, prescription, basic life and AD&D), a Registered Retirement Savings Plan (RRSP), a Deferred Profit Sharing Plan (DPSP), paid time off, and additional resources to support health and well-being. Candidates who need a workplace accommodation during the application, interview, or onboarding process can request one through Amazon’s hiring process.

Responsibilities

The Operations Manager role covers both people leadership and operational execution. You’ll be accountable for your team's safety, quality, productivity, and attendance during shifts, while also taking on broader projects that shape site and regional performance. The duties below span daily shift management and longer-horizon planning work.

• Support, mentor, and motivate your salaried and hourly workforce throughout their shifts
• Lead large-scope projects with impact at the site and regional level
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises to meet Amazon's expectations
• Collaborate with support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans that meet business objectives
• Perform physical tasks including lifting up to 49 pounds and frequently pushing, pulling, squatting, bending, and reaching
• Stand or walk for up to 12 hours during shifts and continuously climb and descend stairs where applicable

Requirements / Skills

Amazon requires a minimum of 3 years of employee and performance management experience and either a bachelor’s degree (or equivalent) or at least 2 years of Amazon blue badge/FTE experience. Candidates must be available for a flexible schedule that includes weekends, nights, and holidays. Experience with performance metrics, process improvement, or lean techniques (1+ years) is preferred.

• Employee and performance management experience: 3+ years (required)
• Education: bachelor's degree or equivalent, or 2+ years of Amazon blue badge/FTE experience (required)
• Schedule availability: flexible schedule including weekends, nights, and/or holidays (required)
• Performance metrics, process improvement, or lean techniques: 1+ years (preferred)
• Physical ability: lift up to 49 pounds; stand or walk for up to 12 hours per shift; work in variable temperatures, noise levels, and outdoor loading environments

3+ years of employee and performance management experience; Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience; work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.