Operations Manager, Technical Services

J.D. Irving, Limited; Dartmouth; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in the industrial sector is seeking an experienced Operations Manager, Technical Services in Dartmouth, NS. This role involves leading a technical services team, optimizing operations, and ensuring high-quality service delivery. Ideal candidates will have 5-10 years in operations management within manufacturing and possess strong leadership and project management skills. Certifications like PMP or Lean Six Sigma are preferred.

Qualifications

• 5–10 years in technical services or operations management, ideally in a manufacturing or industrial setting.
• Proven leadership experience and a strong track record in project management and customer relations.
• Preferred: PMP certification or equivalent, Lean Six Sigma or other relevant industry certifications.

Responsibilities

• Lead and mentor a team of engineers, technicians, and support staff.
• Manage daily operations and service activities.
• Coordinate technical projects from start to finish.
• Serve as the primary contact for key clients.
• Ensure adherence to safety regulations and company policies.

Skills

Strong leadership and decision-making abilities

Excellent problem-solving and communication skills

Proficiency in project management tools

Experience with budgeting, forecasting, and P&L management

Education

Post-secondary education (University or College) in a relevant field

Job description

We are seeking a dynamic and experienced Operations Manager, Technical Services in Dartmouth, NS to lead our technical services team. This role is pivotal in ensuring the delivery of high-quality service and support to our clients, while driving operational excellence across all technical functions. You will oversee a team of engineers and technicians, optimize service processes, and collaborate cross-functionally to meet project goals and customer expectations.

Qualifications

• Education: Post-secondary education (University or College) in a relevant field.
• Experience: 5–10 years in technical services or operations management, ideally in a manufacturing or industrial setting.
• Proven leadership experience and a strong track record in project management and customer relations.
• Certifications (Preferred): PMP certification or equivalent, Lean Six Sigma or other relevant industry certifications.
• Skills:
  •Strong leadership and decision-making abilities
  •Excellent problem-solving and communication skills
  •Proficiency in project management tools
  •Experience with budgeting, forecasting, and P&L management
  

Responsibilities

• Leadership & Team Management: Lead and mentor a team of engineers, technicians, and support staff. Foster a collaborative, high-performance culture and support professional development.
• Operations Oversight & Process Optimization: Manage daily operations and service activities. Continuously improve processes to enhance productivity, reduce costs, and maintain service quality.
• Project Management & Execution: Coordinate technical projects from start to finish, ensuring alignment with scope, budget, and timelines. Work closely with internal teams to ensure successful delivery.
• Customer Relations & Service Delivery: Serve as the primary contact for key clients. Strengthen relationships and implement strategies to improve customer satisfaction and service delivery.
• Compliance & Risk Management: Ensure adherence to safety regulations, industry standards, and company policies. Identify and mitigate operational risks.