Operations Manager: Team Leadership & Process Excellence

RBC Dominion Securities; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial services firm is seeking an Operations Manager to oversee a team handling complex processes. This role involves hiring, training, and leading staff, ensuring excellent customer service, and managing escalated issues. The ideal candidate will possess a degree, a Canadian Securities license, and significant experience in banking or technology. This full-time position offers a comprehensive rewards program, professional development opportunities, and the chance to make an impactful contribution in a collaborative environment.

Benefits

Comprehensive Total Rewards Program

Competitive compensation

Opportunities for advancement

Qualifications

• 5+ years of securities, banking, technology experience required.
• 3+ years of prior experience related to the job.
• 2+ years of managerial experience leading a team.

Responsibilities

• Supervise and lead a team supporting complex processes.
• Train and onboard new team members.
• Provide customer service support and address escalated questions.

Skills

Customer Service

Decision Making

Interpersonal Relationship Management

Risk Management

Time Management

Education

4-year degree or equivalent

Canadian Securities license

Job description

A leading financial services firm is seeking an Operations Manager to oversee a team handling complex processes. This role involves hiring, training, and leading staff, ensuring excellent customer service, and managing escalated issues. The ideal candidate will possess a degree, a Canadian Securities license, and significant experience in banking or technology. This full-time position offers a comprehensive rewards program, professional development opportunities, and the chance to make an impactful contribution in a collaborative environment.