Operations manager, restaurant

Kumare Restaurant and Bakery; Richmond; On-site; CAD 50,000 - 65,000; Full time

Job summary

A local restaurant in Richmond is seeking an experienced manager to oversee daily operations. Responsibilities include managing budgets, supervising a team of up to 20 staff, and ensuring excellent customer service in a fast-paced environment. Candidates must have food service management certification and experience in the restaurant industry.

Benefits

Health care plan

Pension plan

Free parking available

Bonus and gratuities

Qualifications

• 3 years to less than 5 years of experience in a similar role.
• Food service manager certification and Safe Food Handling certificate required.
• Ability to manage 16-20 staff members.

Responsibilities

• Analyze budget to boost restaurant profits.
• Develop budget for food and supplies.
• Plan and organize daily operations.
• Train and supervise staff.
• Address customer complaints.

Skills

Budget analysis

Staff supervision

Customer service

Team collaboration

Detail-oriented

Flexibility

Education

College / CEGEP

Tools

MS Excel

Point of Sale system

Accounting software

Job description

Overview

• Work Term : Permanent
• Work Language : English
• Hours : 40 hours per week
• Education : College / CEGEP
• Experience : 3 years to less than 5 years

Work setting

• Urban area

Tasks

• Analyze budget to boost and maintain the restaurant\'s profits
• Develop budget to determine cost of food, ingredients, alcohol, kitchen and cleaning supplies
• Evaluate daily operations
• Modify food preparation methods and menu prices according to the restaurant budget
• Monitor staff performance
• Plan and organize daily operations
• Recruit staff
• Set staff work schedules
• Supervise staff
• Train staff
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Organize and maintain inventory
• Negotiate arrangements with suppliers for food and other supplies
• Participate in marketing plans and implementation
• Address customers\' complaints or concerns
• Provide customer service

Supervision

• 16-20 people

Certificates, licences, memberships, and courses

• Food service manager certification
• Safe Food Handling certificate
• Food Safety Certificate

Computer and technology knowledge

• Accounting software
• Electronic cash register
• MS Access
• MS Excel
• MS Office
• MS Outlook
• MS Word
• Point of sale system
• Spreadsheet

Cuisine specialties

• Filipino cuisine

Security and safety

• Criminal record check

Transportation / travel information

• Valid driver\'s licence
• Own transportation
• Own vehicle
• Public transportation is available
• Willing to travel

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Physically demanding
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Large workload

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask

Health benefits

• Health care plan

Financial benefits

• Bonus
• Gratuities
• Pension plan

Other benefits

• Free parking available

Support for newcomers and refugees

• Assists with immediate settlement needs of newcomers and / or refugees (for example : housing, transportation, storage, childcare, winter clothing, etc.)
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees