Operations manager, restaurant

A&W; Kitchener; On-site; CAD 40,000 - 60,000; Full time

Job summary

Un restaurant populaire à Kitchener est à la recherche d'un Manager pour superviser les opérations quotidiennes. Vous serez responsable de la planification, du recrutement, de l'évaluation des performances, et de la gestion des opérations de service à la clientèle. Un diplôme d'un programme d'études de 1 à 2 ans et une expérience d'environ 1 à 2 ans sont requis. Ce poste est permanent avec des horaires de 35 heures par semaine.

Qualifications

• Expérience de 1 à 2 ans en gestion ou domaine similaire.
• Capacité à travailler sous pression et respecter les délais.
• Excellentes compétences interpersonnelles et capacité à travailler en équipe.

Responsibilities

• Évaluer et organiser les opérations quotidiennes.
• Recruter du personnel et mener des évaluations de performance.
• Préparer des budgets et surveiller les revenus et les dépenses.

Skills

Gestion des opérations

Service à la clientèle

Planification

Communication écrite

Communication orale

Education

Certificat ou diplôme d'un programme de 1 à 2 ans

Job description

Overview

Durée de l'emploi : Permanent

Langue de travail : Anglais

Heures de travail : 35 hours per week

Education :

Experience :

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Work setting

• Restaurant

Tasks

• Evaluate daily operations
• Plan and organize daily operations
• Recruit staff
• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Participate in marketing plans and implementation
• Address customers\' complaints or concerns
• Provide customer service
• Prepare budgets and monitor revenues and expenses

Supervision

• More than 20 people

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Team player
• Ability to multitask

Experience

• 1 year to less than 2 years

Support for persons with disabilities

• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees

Support for youths

• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous people

• Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Provides staff with awareness training to create a welcoming work environment for mature workers