Operations Manager

Alpine; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading janitorial service provider in Toronto is seeking an Operations Manager to oversee multiple sites and ensure compliance with performance standards. This role involves managing employees and subcontractors, liaising with clients to address needs, and managing budgets effectively. The ideal candidate possesses strong management and client relationship skills, is proficient in Microsoft Office, and has janitorial experience in the grocery industry. Candidates must have a high school education or GED and be flexible with shift timings.

Benefits

Monthly Vehicle and Gas Allowance

Benefits plan

Training and leadership development opportunities

Career growth and progression opportunities

Qualifications

• Management experience in a fast-paced environment dealing with a diverse workforce.
• Proficiency in using Microsoft Word, Excel, and other programs.
• Ability to create programs and execute them effectively.

Responsibilities

• Oversee employee and subcontractor management.
• Liaise with clients to ensure performance standards.
• Manage expenses and ensure budget compliance.

Skills

Management experience in fast-paced environments

Excellent client relationship skills

Proficiency in Microsoft Word and Excel

Excellent communication skills

Organizational skills for program execution

Ability to travel to active sites

Problem-solving skills

Janitorial experience in grocery industry

Professional communication with clients

Sales growth identification

Education

High school education or GED

Job description

Job Overview

The Operations Manager oversees multiple sites, a portfolio, or a territory, and manages employees or subcontractors directly or indirectly. The Operations Manager is the face of the company and the first point of contact for all clients regarding operations, escalations, and work orders. The prime focus of the Operations Manager is to ensure that Alpine meets its contractual obligations in line with service and budget parameters, and to look proactively for ways to increase performance.

Key Responsibilities

Employee Management:

• Upload all timesheets for assigned sites into Dayforce weekly.
• Responsible for onboarding new and on-call staff, including the completion and submission of all application and clearance forms.

Subcontractor Management:

• Participates in the hiring, training, and supervision of subcontractors and their activities
• Ensures that subcontractors are compliant with requirements such as security clearances, GST, business licensing, WCB, liability insurance, etc.
• Ensures that Alpine standards are adhered to through subcontractor work
• Conducts weekly or monthly audits or site inspections to ensure that work is completed as required and completes reports using technology

Client Relations Management:

• Liaises with clients to ensure that performance standards are met and complaints are addressed
• Prevents problems from escalating

Expense Management:

• Ensures that scheduled hours and actual hours are in line with budget
• Oversees or coordinates equipment repairs
• Ensures subcontractor hours are in line with budget

Qualifications

Requirements and Qualifications:

• Management experience in a fast-paced environment dealing with a very diverse work force
• Excellent client relationship skills
• Proficiency in using Microsoft Word, Excel, and other programs to produce reports and trends and results for the account
• Excellent communications and change management skills
• Ability to create programs and tasks to further the offering to the client, as well as the organizational skills to execute such programs
• Ability to travel on an active site as well being available for any immediate issues that may arise
• Ability to identify positive and negative trends and apply problem-solving skills to resolve issues
• Janitorial experience in the grocery industry (stripping, waxing, scheduling etc.)
• Ability to raise concerns with the client on a professional level as well to foresee potential issues that may arise based on conditions and unforeseen events
• Confidence to speak up and push back diplomatically and respectfully
• Ability to grow sales by identifying adjacent or growth opportunities
• Must have high school education or GED

Working Conditions

The Operations Manager will require flexibility in shift times. Must be able to obtain CPIC clearance. Frequent travel within a geographic region is required. Must have valid driver’s license with clean drivers’ abstract.

Criminal Record Check

Candidate must have the ability to pass a criminal record check to be considered for this role.

We offer

• Monthly Vehicle and Gas Allowance
• Benefits plan
• Training and leadership development opportunities
• Career growth and progression opportunities

Company Overview

Alpine has grown to become one of Canada’s leading janitorial and building maintenance service providers to over 2000 distinct facilities across Canada. Our commitment to excellence and passion to serve sets us apart. With a history spanning over 40 years, Alpine has been at the forefront of various innovative industry approaches and concepts. Alpine’s brand of “Reflecting Excellence” distinguishes it from others. We aspire to always be the best, by delivering on our promises, exceeding our clients and employee’s expectations.

We are an equal opportunity employer and welcome applications for all who are eligible to apply. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued and respected. Due to the nature of our services, some of our positions require a security clearance and/or a criminal and credit check. If you are a successful candidate, you may be asked to consent to a background check and security clearance. For positions with access to financial data or funds, your credit must be in good standing. Eligibility to Work in Canada: It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.