Operations Manager, MedFlight Labrador

Medavie; Saint John; On-site; CAD 70,000 - 90,000; Full time

Job summary

A healthcare services provider in Canada is seeking an Operations Manager for the MedFlight program. The role involves overseeing operational functions, managing staff, and ensuring exceptional patient service. Ideal candidates have substantial experience in healthcare management and must be a registered nurse or paramedic. This position offers a full-time opportunity with a focus on quality patient care and operational efficiency.

Qualifications

• Minimum of five years experience in the healthcare field.
• Minimum of three years in a progressively responsible leadership position.
• Proven experience in EMS management.

Responsibilities

• Oversee the operations of the Labrador Medevac and Coastal Labrador Air Service.
• Ensure customer service is a priority.
• Manage the recruitment and selection process for air medical staff.

Skills

Management Experience

Leadership Experience

Six Sigma

Process Improvement

Interpersonal Skills

Conflict Resolution

Education

Post-secondary education in business administration

Registered Nurse or Paramedic certification

Job description

Position Type: Permanent

Closing date:

Join the Medavie Health NL Team

Are you looking for a fulfilling career that makes a meaningful impact on your life and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.

If you’re a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.

Located in Goose Bay, Labrador and reporting to the Program Manager MedFlight, the Operations Manager MedFlight Labrador is responsible for managing staff and systems to meet the performance requirements of the Air Ambulance program and the Coastal Labrador Air Service. He / she will assist with the Company Corporate Strategic Goals, build staff capabilities and implement changes to improve service levels. The overall general role of this position is to direct and provide oversight for the workforce in a positive manner.

This supervisory position will take direction from and act in conjunction with the Program, a capacity covering a broad range of duties. The mission will be to keep the overall operational status of the air ambulance program fully functional while meeting or exceeding customer / patient expectations. The incumbent positively communicates company philosophy and policy so that there is shared realization of the company’s goals in the operational area.

Responsibilities include:

• Ensure that customer / patient service is a priority. Successfully manage a customer / patient issue resolution process.
• Act as a liaison and build stakeholder relationships with indigenous groups serviced by the program.
• Has a solid understanding of the air ambulance industry and various business functions such as emergency medical service operations fleet / facility management human resources finance inventory control system status planning quality improvement training and education.
• Oversee the day-to-day operations of the Labrador Medevac as well as the Coastal Labrador Air Service.
• Exercise management over designated areas of authority and addresses employee and labour issues within a confidential capacity.
• Oversee and participate in the recruitment and selection process for air medical staff.
• Actively develop and coach staff reinforce developmental initiatives by employees in collaboration with the human resources department and other development committees. Orientate new employees to the goals and objectives of the company.
• Encourage semi-autonomous work groups and actively lead or participate on various committees.
• Conduct effective group meetings (including staff and labor relations) and lead staff by example.
• Improve employee performance through motivation.
• Successfully mediate conflict between employees and between the organization and external factors. Develop and manage the operational area employee team while possessing an aptitude for working with and through staff and in helping them to achieve goals of the organization.

Professional Qualifications & Competencies:

• Post-secondary education in business administration would be an asset.
• Experience in the Healthcare field; and are a registered nurse currently registered with the Nurses Association of Newfoundland and Labrador or a paramedic currently registered with the Paramedic Association of Newfoundland and Labrador.
• Minimum of five years experience working in the healthcare field.
• Minimum of three years in a progressively responsible leadership position.
• Able to successfully complete a Flight Nurse / Paramedic Training Program including flight physiology flight safety land and sea survival training etc. (preferred).
• Proven experience in EMS management information technology finance and human resources.
• Solid managerial / supervisory experience and formal business training and / or university diploma or degree is an asset.
• Previous experience in an air ambulance program would be considered an asset for this position.
• Demonstrates effective delegation of tasks to entire team.
• Exercises independent judgment and problem solves with discretion.
• Demonstrates superior conflict resolution skills: balances assertiveness and sensitivity and successfully mediates conflict.
• Effective written oral and presentation skills.
• Exercises a significant degree of discretion in the decision-making process.

Who we are

MHNL is the selected proponent to design manage and operate a single integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions including mobile integrated health and community paramedicine programs.

Together with Medavie Blue Cross, MHS is part of Medavie a national health solutions partner and innovative leader in benefits management health management and healthcare delivery. Backed by our team of over 8200 dedicated professionals we exist to improve the wellbeing of Canadians so that every life can be lived to the fullest.

We’re one of Canada’s most admired corporate cultures, one of Canada’s Top 100 Employers and certified Rainbow Registered as an organization that champions diversity equity and inclusion. We foster a culture of caring where people are celebrated beyond their roles and valued for who they are and what they contribute.

If you share our mission of improving the wellbeing of Canadians join our team.

What it’s like to work with us

We are more than just a workplace we are a people-focused visionary organization dedicated to fostering well-being and making a meaningful impact on the lives of our employees and the communities we serve.

We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth meaningful experiences and supportive leadership. At Medavie you’ll find more than just a job you’ll find a pathway to a full and rewarding career.

We welcome diversity

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement and compensation are fair and accessible while following all relevant human rights and privacy laws.

We put safety first

Employees of MHNL are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process please email :

Required Experience :

Manager

Key Skills

Six Sigma, Lean, Management Experience, Process Improvement, Microsoft Outlook, Analysis Skills, Warehouse Management System, Operations Management, Kaizen, Leadership Experience, Supervising Experience, Retail Management

Employment Type: Full-Time

Experience: years

Vacancy: 1