Operations Manager – Direct Care

ConnectU; Abbotsford; Hybrid; CAD 75,000 - 90,000; Full time

Job summary

A leading healthcare provider in Abbotsford is seeking an Operations Manager for Direct Care Services. This full-time role involves overseeing high-quality service delivery and leading a dedicated team. Ideal candidates will have experience in home care operations and strong interpersonal skills. The position offers flexibility, ongoing training, and a supportive team culture.

Benefits

Salary packaging benefits

Flexibility with hybrid work options

Ongoing training and career development

Wellbeing support via Employee Assistance Program

Qualifications

• Experience in aged care and/or disability operations.
• Ability to quickly learn and adapt to changes.
• Strong focus on delivering quality solutions.

Responsibilities

• Oversee delivery of high-quality client services.
• Scale up direct care service hours while meeting KPIs.
• Lead a dedicated team ensuring smooth operations.

Skills

Deep experience in operations of Home Care business

Strong data and analytical skills

Excellent interpersonal and communication skills

Education

Minimum 3 years experience in a related field and in leadership

Job description

Description

Operations Manager Direct Care Services

Do you want to have a positive impact on increasing our Home Care workforce

About the role

The Operations Manager will oversee the delivery of high‑quality client services ensuring that Care Connects Direct Care Operations run smoothly and efficiently while meeting organisational goals. This role is also responsible for scaling up direct care service hours and meeting other nominated KPIs / targets including staff FTE staff mix and staff turnover.

This is a full‑time permanent role which will involve overseeing delivery of high‑quality client services leading a dedicated team and ensuring that Care Connects Direct Care Services run smoothly.

Key areas of focus for the Operations Manager include :

• Operations
• Team leadership
• Financials
• Project participation
• Health safety security quality and risk management

About you

To be successful in the Operations Manager role you will be able to meet the following requirements :

• Deep experience in the operations of a Home Care business (aged care and / or disability)
• Ability to learn quickly and adapt to changing business environments
• Strong focus on delivering quality solutions for the client and other key stakeholders
• Proven leadership skills and the ability to nurture a cohesive team
• Knowledge of relevant legislation and the ability to within a legislative framework
• Excellent interpersonal and communication skills
• Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport
• Strong attention to detail and accuracy by being thorough methodical and systematic
• Strong data and analytical skills

Qualifications

In the absence of a completed qualification a minimum of 3 years experience in a related field and in leadership

To be considered for this role you must have full Australian working rights current Police & Working with Children Checks we can arrange police checks for successful candidates. Our selection process also includes psychometric assessment.

Whats in it for you

• Salary Packaging : Maximise your take‑home pay with generous not‑for‑profit benefits.
• Flexibility : Enjoy hybrid work options and a supportive team culture.
• Growth & Development : Access ongoing training and career development opportunities.
• Wellbeing Support : Benefit from our Employee Assistance Program discounted health insurance and wellness products.

How to Apply

If you're ready to make a difference click Apply Now and submit your resume. We'll keep you updated throughout the process. To request a position description or for a confidential discussion please contact Karen Hemsley Talent Acquisition lead at

Equal Opportunity

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive Equal Opportunity employer. We encourage applications from all members of the community including : First Nations peoples people with culturally & linguistically diverse backgrounds LGBTQI mature aged and people living with disability.

Additional Details

Required Experience : Manager

Key Skills : Direct Marketing,History,Control System,KYC,Events & Exhibitions

Employment Type: Full-Time

Experience: years

Vacancy: 1