Operations Manager - ($80,000)

Emterra Group; Municipality of Jasper; On-site; CAD 80,000 - 85,000; Full time

Job summary

A leading waste management company located in Alberta is seeking an Operations Manager to oversee collection operations and ensure service quality. Candidates should have a Bachelor's degree in logistics or operations management, and ideally possess Waste Management experience. The role includes supervising Route Supervisors, optimizing delivery routes, and ensuring compliance with safety and operational standards. Salary ranges from $80,000 to $85,000, with comprehensive health benefits and opportunities for professional development.

Benefits

Competitive wages

Comprehensive health benefits

Employee Assistance Program

Tuition reimbursement program

Professional development support

Qualifications

• 3-5 years of experience leading a supervisory team.
• Proficiency with performing pre and post trip inspections.
• Able to plan, prioritize, and execute against tight timelines.

Responsibilities

• Supervise the development and execution of delivery routes.
• Lead, train, and mentor your team of Route Supervisors.
• Coordinate with maintenance to ensure vehicle compliance.
• Ensure timely communication with customers about deliveries.
• Monitor KPIs for operational efficiency.
• Provide regular reports to senior management.

Skills

Waste Management experience

Route optimization and planning

Fleet and driver management

Strong communication

Customer service

Data analysis and reporting

Education

Bachelor’s degree or equivalent in logistics or operations management

Tools

Logistics software

Microsoft Office proficiency

Job description

Who We Are

Emterra Group is a dynamic, growth-oriented, and safety-focused group of companies. Our organization have been deemed to be an “essential service” by providing collection and processing for recycling, organics, and waste that keep our communities clean and safe. With customer service and safety as our focus, we are looking for an energetic and driven employee to support our growing company and play a crucial role in waste diversion and the circular economy. Emterra is proud to be recognized as one of Canada’s Greenest Employers, a certified diverse supplier of the Canadian Aboriginal and Minority Supplier Council (CAMSC) and the Canadian Women Business Enterprise National Council (WBE).

We are currently searching for a dynamic, energetic Operations Manager to join our Smiths Falls Collections team. Reporting to the District Manager you will be a hands-on Manager assisting all with all aspects of the collection\'s operations, as well as supporting the needs of municipal contracts. You will develop the skill set to ensure the highest standard of operational excellence and environmental health and safety to ensure our customers attain the best level of service.

What will you do?

Route Optimization & Planning:

• Supervise the development and execution of optimal delivery routes, minimizing travel time and fuel costs while ensuring timely deliveries.
• Use routing software to adjust and improve delivery routes based on real-time factors (traffic, weather, road closures, etc.).
• Analyze historical data to forecast demand and develop proactive route plans.

Team Management & Leadership:

• Lead, train, and mentor your team of Route Supervisors, to ensure high performance and adherence to company standards.
• Set clear performance goals and conduct regular performance evaluations of team members.
• Address performance issues, resolve conflicts, and ensure team motivation.

Fleet Management:

• Coordinate with maintenance and fleet departments to ensure vehicles are properly maintained, safe, and compliant with regulations.
• Monitor vehicle use, ensuring drivers follow safety protocols and operational guidelines.

Customer Service & Communication:

• Ensure timely and accurate communication with customers regarding delivery statuses, issues, or delays.
• Work with customer service teams to resolve delivery-related complaints or service failures.
• Ensure compliance with customer requirements and service level agreements (SLAs).

Operational Efficiency:

• Monitor key performance indicators (KPIs) such as delivery times, fuel consumption, and on-time performance to identify areas for improvement.
• Implement cost-reduction initiatives without sacrificing service quality.
• Review and enforce adherence to industry regulations and company policies.

Reporting & Data Analysis:

• Provide regular reports on route efficiency, team performance, and other operational metrics to senior management.
• Utilize data analytics tools to identify trends and make data-driven decisions for future route planning.

Compliance & Safety:

• Ensure all routes and drivers comply with local, state, and federal regulations (e.g., hours of service, safety requirements).
• Conduct safety audits and training to mitigate accidents and violations.
• Ensure all vehicles and drivers maintain required certifications and inspections.

What will you bring?

• Preference will be given to those candidates with Waste Management experience.
• Bachelor’s degree or equivalent post secondary education (preferably in logistics, business administration, supply chain management, transportation management, or operations management) is required
• 3-5 years of experience, leading a supervisory team
• Route optimization and planning
• Fleet and driver management
• Logistics software proficiency
• Performance monitoring and improvement
• Strong communication and customer service
• Data analysis and reporting
• Proficiency with performing pre and post trip inspections, as well as accident investigations
• Able to plan, prioritize and execute against tight timelines
• Intermediate database, spreadsheet, and word processing skills within a Microsoft environment
• DZ/AZ license an asset

Annual Salary: $80,000-$85,000

Reasons to Apply, Stay and Grow with Emterra Group

• Opportunity to be part of one of Canada’s Greenest Employers!
• Competitive wages!
• Comprehensive health benefits (health, dental, and more depending on what you choose)!
• Employee Assistance Program, paid for by the company!
• Tuition reimbursement program and professional development support!
• Be part of an entrepreneurial organization that wants to continue to learn and grow!
• Ability to have an impact and make a change!

Are you ready to jumpstart your career by joining one of Canada’s Greenest Employers and become part of the environmental solution? If so, apply now! We appreciate all applicants who apply however only those who are qualified, will be contacted.

Emterra Groupis committed to maintaining an equitable, fair, and diverse environment. Any applicants who have a disability or require reasonable accommodation may speak directly with our Human Resources Department. Reasonable accommodations will be assessed on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.