Operations Manager

TWO MEN AND A TRUCK®; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading moving company in Ottawa is seeking an Operations Manager to oversee daily operations, lead moving crews, and ensure high standards of service. The ideal candidate has a background in business management, strong leadership skills, and a commitment to customer service. This position requires 3+ years of experience, preferably in the moving industry, and proficiency in Microsoft applications. Join us and drive your career forward!

Qualifications

• A minimum of 3 years of relevant experience is required.
• Extensive knowledge of company policies and industry practices.
• Excellent oral and written communication skills.

Responsibilities

• Promotes and protects the brand.
• Manages staffing and employee training.
• Oversees compliance with all regulations.

Skills

Leadership

Customer service

Decision making

Communication skills

Organizational skills

Education

Bachelor’s Degree in business or management

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

It’s time to make your move. Drive your career forward with TWO MEN AND A TRUCK® as an Operations Manager and discover your opportunities for growth! We are looking for an energetic team member to provide leadership for our moving crews and manage the daily operational aspects of the business. In this role you will work with customers, vendors, and all staff members to meet established operating goals and standards. Join our growing team today!

What You’ll Do

• Promotes and protects the TWO MEN AND A TRUCK® brand
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
• Determines staffing requirements, interview, hires and trains new employees, or oversees these processes
• Responsible for employee accountability and adherence to franchise and system standards and policies
• Directs employee scheduling and dispatch of movers and drivers
• Responsible for employee development and corrective action programs
• Oversees all workers compensation and unemployment claims
• Coordinates and directs the fleet maintenance and equipment inventory programs
• Ensures compliance with all MTO regulations
• Handles customer concerns and oversees damage resolution process
• Responsible for being the “on-call” emergency contact outside of normal business hours
• Participates in regular training and development programs offered through Stick men university® to further the knowledge of the system
• Actively participates in community, industry or other relevant associations

Who We’re Looking For

• Bachelor’s Degree in business, management, or other related field is preferred
• A minimum of 3 years of business, management, or other relevant experience is required. TWO MEN AND A TRUCK® or moving industry experience is preferred
• Extensive knowledge of TWO MEN AND A TRUCK® system policies, procedures, and industry
• Excellent oral and written comprehension and communication skills
• Excellent organizational and time management skills
• Demonstrated ability to lead by example to motivate, develop, and direct people
• Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
• Strong decision making ability
• Understanding of and commitment to customer service and the TWO MEN AND A TRUCK® core values
• Must be proficient with the following Microsoft applications:
• Excel
• Word
• Outlook