Operations Manager

Pro Office Service; Ottawa; On-site; CAD 75,000 - 95,000; Full time

Job summary

A furniture installation service company in Ottawa is seeking an Operations Manager to oversee daily operations, manage projects, and ensure quality control. Candidates should have 5-10 years of relevant experience, strong leadership and analytical skills, and advanced knowledge of Microsoft Excel. This full-time position offers a competitive salary, health benefits, and opportunities for career growth.

Benefits

Competitive salary

Health benefits program

Paid time off

Qualifications

• 5 to 10 years’ experience in a similar role.
• Results oriented with strong analytical skills.
• Ability to manage competing priorities and deadlines.

Responsibilities

• Manage all aspects of day-to-day operations.
• Liaison between customers and installation teams.
• Implement internal service level agreements.

Skills

Job Cost Estimating

Analytical skills

Leadership

Communication skills

Teamwork

Attention to detail

Organizational skills

Education

Post-secondary education in Business Administration / Finance

Tools

Microsoft Excel

Job description

OPERATIONS MANAGER Ottawa, ON Pro Office Service provides Installation Services for Office Furniture, Modular / Architectural Walls as well as Warehousing and Asset Management for the contract furniture industry and directly to clients. Our clients count on us to run a complex furniture installation project successfully, making sure the installation is budgeted, organized, prioritized, scheduled, and managed with effective crews throughout the project. Pro Office is a dynamic group of companies that is growing. We have been in business since 1980, with locations in Pickering ON, Ottawa ON, and Vancouver B.C. We are creating an exciting management level administrative position within the organization to increase our efficiency internally and improve our service level to our clients. This individual would report directly to the General Manager in Ottawa. We are looking for high achievers that welcome new challenges, and want to have a positive impact on the future of this already successful company. This person will be responsible to manage all aspects of the day‑to‑day operation including :

• Project planning, resource management and oversight, from initial contact to completion
• Liaison between Customers and installation teams
• Attend meetings with dealers / manufacturers and other clients
• Site visits on an as‑needed basis for quotation, project quality control and post‑installation inspections
• Ensure Supervisors are reporting back on a daily basis on projects and providing a complete and timely installation report at the completion of the jobs.
• Implement and enforce Internal SLA for :
• installations
• reporting
• financial reporting
• Job cost tracking, reporting, and analysis for continuous quality improvement
• Responding to quotation requests, estimating job costs and updating price quoting matrix
• Training operations staff
• Backup to General Manager
• Perform other related duties as assigned
• Core Competencies Required :
• Relates and communicates well with all levels of management and staff; as well as clients and vendors.
• Demonstrates punctuality and reliability.
• Keen attention to detail.
• Able to work with minimal supervision
• Able to independently prioritize work responsibilities.
• Exercise confidentiality in all matters pertaining to the company.
• Qualifications :
• 5 to 10 years’ experience in a similar role with Job Cost Estimating and Quotations
• Post‑secondary education in Business Administration / Finance an asset
• Advanced computer skills, specifically in Microsoft Excel
• Results oriented with strong analytical and problem‑solving skills, ability to think outside of the box.
• Positive attitude and passionate commitment to exceeding customer expectations.
• Organized and detail‑oriented : can manage competing priorities and deadlines with ease, thrive under pressure, and never let a minor detail slip through the cracks.
• Team player : a strong collaborator who gets along well with others and has an all‑hands‑on‑deck mentality.
• Strong communication skills, both verbal and written
• Excellent leadership and teamwork skills

Working with Pro Office Service This is a full‑time, permanent position, working Monday to Friday during core business hours, in our Ottawa office, with travel to job sites periodically. You will receive a competitive salary commensurate with experience and will have access to our health benefits program, and paid time off.

We would like to thank all applicants who apply. Due to the volume of applicants we receive, we will only contact individuals best suited for the opportunity.

Holmes + Brakel is an equal opportunity employer. If chosen to participate in the interview process, reasonable accommodations are available upon request. We will consult with the applicant to provide or arrange suitable accommodation in the manner that takes into account the applicant’s accessibility needs.