Operations Manager

Westerra Equipment; Nanaimo; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading equipment rental and service provider in Nanaimo is looking for an experienced Operations Manager to oversee and grow branch operations in Nanaimo and Victoria. This role involves managing team performance, enhancing customer experience, and driving revenue growth. The ideal candidate will have proven experience in operations management, excellent leadership skills, and a proactive approach to problem-solving. A competitive salary along with performance incentives is offered.

Benefits

Competitive salary

Performance incentives

Health & wellness benefits

Paid training

Qualifications

• Proven experience as an Operations Manager with a track record of delivering results.
• Ability to motivate and manage teams effectively.
• Strong organizational and leadership skills.

Responsibilities

• Manage all aspects of business operations in Nanaimo and Victoria.
• Drive team productivity to meet monthly targets.
• Promote and instill customer focus throughout all departments.
• Ensure compliance with health and safety policies.

Skills

Understanding business financials

Building high performing teams

Customer relationship management

Excellent verbal and written communication

Problem-solving skills

Proactive and autonomous

Education

Post-secondary education in a relevant field

Job description

Overview

Are you ready to join a team recognized as a Platinum Certified Canada’s Best Managed Company and one of BC’s Top Employers?

As part of Wesgroup Equipment, a trusted name in the industry, Westerra Equipment has been selling, renting, and servicing equipment across British Columbia, while also providing safety training to ensure effective machinery operation.

We offer a wide range of equipment for industries like warehousing, milling, construction, drilling, and environmental processing.

Join our team of People-Focused Problem Solvers and build a career where your contributions truly make a difference! We’re looking for an Operations Manager in Nanaimo who oversees and grows the operations of the Westerra Equipment branch in Nanaimo and Victoria. You will work closely with the local teams to manage performance, advise and pitch in to support high levels of customer experience and generate profitable revenue growth in service, parts, and rentals.

Responsibilities

• Manage all aspects of business operations in Nanaimo and Victoria (includes service, parts and rentals).
• Understand and effectively manage the business financials throughout the year to maintain and obtain profitability in all departments.
• Drive team productivity to meet and or exceed monthly targets (revenue, absorption, etc.).
• Develop highly engaged teams in each department through effective recruitment, training, scheduling, performance management and recognition activities.
• Actively promote and instill customer focus throughout all departments and branches.
• Excel the customer experience through high levels of adoption of the customer experience standards and proactive approach in all teams.
• Proactively and enthusiastically engage customers in dialogue to understand needs, follow up on concerns and issues and to grow customer accounts in all areas of our business.
• Promote and maintain a safe working environment, complying with all health and safety policies, procedures, and legislation.
• Some travel to local branches and to the US may be required.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Ability to understand business financials and levers for improvement.
• Proven ability to build high performing teams.
• Ability to build relationships, meet and exceed customer expectations.
• Excellent verbal and written communication skills.
• Highly motivated, self-starter, enthusiastic and well organized.
• Strong problem-solving skills with a focus on improving processes through a collaborative approach.
• A proactive autonomous individual able to set own high standards and succeed.
• Ability to travel across Canada and or abroad, as required.

Training, Education and Experience

• Previous experience and success in delivering results as an Operations Manager.
• Post-secondary education in a relevant field.

Why You’ll Love Working Here

• Be part of a tight-knit, people-first culture that celebrates wins, values your input, and supports your growth.
• We offer a competitive salary, plus performance incentives, a green vehicle rebate, and a flexible, community-driven workplace where your career can thrive.
• Enjoy access to professional development, health & wellness benefits, paid training, and a team that always has your back.
• Work with innovative, industry-leading equipment brands like Bobcat, DEVELON, and JCB.
• Work for a company that’s invested in the future—with advanced CRM / ERP systems, comprehensive training programs, and sustainability at its core.

Our Core Values (We Live These Every Day)

• Build trust – with customers and each other.
• Be a team player – commit to working together to win.
• Be customer-focused – “wow” customers so they become raving fans.
• Support community – care for our people, our community and our planet.
• Deliver results – know what you need to do and get it done.

Privacy Notice for Job Applicants

By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required.

We will manage your data confidentially and will not use it for any other purpose.

Selection Process

Due to the volume of applications, we will contact only the shortlisted candidates.

Thank you for considering career opportunities with Westerra Equipment.

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