Operations Manager

Executive Flight Centre Group Ltd; Kelowna; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Extended Health & Dental Benefits

Group Retirement Plan (DPSP/RRSP)

Career development opportunities

Job summary

Executive Flight Centre Group Ltd. in Kelowna seeks an experienced Operations Manager to lead day-to-day FBO operations, including staffing, compliance, and customer service.

The role involves coordinating safety requirements, training, and liaising with various teams to maintain safe and efficient operations. The candidate will manage staff performance, scheduling, and documentation, while ensuring adherence to company and regulatory standards.

Qualifications

• Minimum 5 years of supervisory or management experience in aviation or related operations.
• Knowledge of aviation fueling, ramp operations, and FBO operations is an asset.
• Valid Class 3 driver's license with Air Brake Endorsement and a clean record.
• Ability to obtain Shell ACE, AVOP, RAIC (as applicable), and Restricted Radio Operator Certificate.
• Strong organizational and communication skills; able to work independently in a fast-paced environment.

Responsibilities

• Lead, coach, and develop operations staff, including recruitment, scheduling, performance management.
• Plan, prioritize, and supervise daily fuel, ramp, and facility operations to ensure safe, efficient workflow.
• Support and oversee training to ensure compliance with company, regulatory, and Shell Aviation requirements.
• Coordinate audits; track corrective actions and ensure timely resolution.
• Maintain accurate operational, training, and compliance records.

Skills

Leadership

Staff scheduling

Operational planning

Communication

Education

Aviation related certificate/diploma

Valid Class 3 driver’s license with Air Brake Endorsement

Tools

Microsoft Office

Database systems

Job description

Executive Flight Centre Group Ltd. (“Executive Flight Centre” or “EFC”) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC is part of a national aviation platform which offers a diverse range of services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC takes pride in being an equal opportunity employer committed to the principles of employment equity. We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes. EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know.

Our Kelowna location is seeking an experienced Operations Manager to support our diverse airport operations. This is a full-time position with start times that may vary within the needs of our station. Occasional weekend work may be required.

Description

The Operations Manager is responsible for the day-to-day management and coordination of the FBO operations, including operational support, staffing coordination, compliance follow-up, facility upkeep, employee performance, customer service execution, and support of safety and training requirements. The Operations Manager works closely with the General Manager, Operations Supervisors, HSSE/Safety/Training Lead, Customer Service Representatives and Fuelers to ensure the operation is safe, efficient, compliant and customer focused.

Responsibilities

• Lead, coach, and develop operations staff, including recruitment, scheduling, performance management, employee relations, and engagement.
• Plan, prioritize, and supervise daily fuel, ramp, and facility operations to ensure safe, efficient, and effective workflow.
• Support and oversee training completion to ensure compliance with company, regulatory, and Shell Aviation requirements.
• Coordinate compliance and site accountability audits; track corrective actions and ensure timely resolution.
• Maintain accurate operational, training, and compliance records and documentation.
• Communicate updates to policies, procedures, pricing, and operational requirements to staff and stakeholders.
• Coordinate and participate in internal and external operational communications, including team briefings, customer and tenant communications, preparation of operational documentation, and attendance at Airport Operations Committee (AOC) and other stakeholder meetings as required.
• Provide active operational support, including participating in day-to-day activities and acting as on-call support when required.
• Oversee facility maintenance and contractor coordination to ensure safe, reliable, and compliant operations.
• Oversee operational reporting, inventory controls, reconciliations and related administrative processes.
• Ensure availability and management of fuel, equipment, uniforms, parts, and operational supplies.
• Ensure compliance with corporate, regulatory, OH&S, and Shell Aviation safety and quality standards.
• Conduct operational, safety, and compliance inspections; support continuous improvement initiatives.
• Monitor labour efficiency, control overtime, and support achievement of operational and financial targets.
• Lead and participate in safety programs, including enforcement of procedures and support of SMS initiatives.
• Complete and review reports, including incident follow-up, audits, and operational documentation.
• Address customer concerns and support service recovery to ensure a positive and professional customer experience.
• Support the General Manager
• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Ensure exceptional, courteous, and respectful customer service.
• Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
• Perform any other duties as required.

Qualifications and Experience

• Certificate or diploma in Aviation or a related field is an asset.
• Minimum 5 years of supervisory or management experience in aviation, fuel operations, logistics, transportation, facilities, or a related operational environment.
• Knowledge of aviation fueling, ramp operations, customer service, and/or FBO operations is an asset.
• Valid Class 3 driver’s license with Air Brake Endorsement and a clean driver’s abstract is required.
• Ability to obtain and maintain required certifications, including Shell ACE, AVOP, RAIC (as applicable), and Restricted Radio Operator Certificate – Aeronautical.
• Experience with staff scheduling, performance management, operational planning, and contractor coordination is an asset.
• Intermediate computer skills, including Microsoft Office and database systems.
• Strong organizational skills with high attention to detail and accuracy.
• Effective verbal and written communication skills.
• Strong customer service, problem-solving, and troubleshooting abilities.
• Demonstrated analytical thinking, planning, prioritization, and execution skills.
• Ability to work independently and collaboratively in a fast-paced, safety-sensitive environment.
• Self-motivated with a strong work ethic, professionalism, and positive team attitude.
• Ability to work under pressure and manage competing priorities.
• Ability to work in all weather conditions and flexible schedules, including overtime, weekends, and holidays.
• First Aid and CPR certification is an asset.
• Able to work collaboratively as a productive member of the EFC Team.

What can EFC Offer?

• Competitive compensation.
• A job that keeps you active and engaged with a strong focus on safety, employee health, and wellness.
• Extended Health and Dental Benefits with minimal premiums.
• Group Retirement Plan including Deferred Profit-Sharing Plan (DPSP) and a Group RRSP for Full Time Employees.
• An incredible work environment focused on hard work, fun and celebrating our successes.
• A workplace that supports Environmental, Social, and Governance (ESG) values, including environmental stewardship, inclusive hiring practices, and transparent governance.
• Career development and advancement opportunities across our national aviation platform, with roles available in cargo, fuel operations, airports, aerodromes, administration, sales, accounting, human resources, safety, and training.

Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities.

We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.