Operations Manager

College Hunks Hauling Junk; Hamilton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A national moving and junk removal franchise is seeking an Operations Manager in Hamilton, Ontario. The ideal candidate will have a passion for client satisfaction, a Bachelor's degree in Business Management, and at least 3 years of experience in managing service operations. This role requires strong communication skills, safety awareness, and the ability to enhance team performance. Competitive salary and benefits package offered, including profit sharing and performance incentives.

Benefits

Competitive starting salary

Medical offered

Quarterly profit share

Performance-based incentives

Fun team environment

Qualifications

• 3 years of experience managing a service industry operation preferred.
• Strong written, verbal and presentation communication skills.
• Construction background and experience with basic power tools preferred.

Responsibilities

• Provide 100% client amazement and loyalty.
• Conduct client estimates for moving services as needed.
• Run franchise operations to meet revenue and profitability targets.

Skills

Client satisfaction

P & L management

Excellent communication

Multi-tasking

Interpersonal skills

Education

Bachelor’s Degree in Business Management

Job description

COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen to Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress‑free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).

COMPANY VISION: To be the largest, most popular employer of a collegiate workforce and a launchpad of business ownership, bringing back the American Dream to college students and their parents.

Core Values: Building Leaders, Listen to Fulfill and Delight, Always Branding, Create a Fun Enthusiastic Team Environment.

Job Summary

• We are seeking a driven individual that is motivated by client satisfaction and continued success. College Hunks Franchising is looking for a dynamic individual to fill our Operations Manager role. The ideal candidate will embody College Hunks Core Values and deliver world‑class customer service and continue to build a strong company culture.

Responsibilities

• 100% client amazement and loyalty
• Interact with clients in a friendly and professional manner at all times creating a memorable experience and repeat business.
• Business Operations Safety and truck safety
• Establish value and price appropriately so the client understands the value they received for the price they were charged.
• Managing P & L and annual budgets
• Utilize systematic hiring and training process.
• Conduct client estimates for Moving services as needed.
• Boost team member awareness of company mission and vision to be measured by achieving team member goals.
• Run franchise operations to ensure revenue and profitability targets are met.
• Work closely with Franchise Partner to implement and build new systems and processes.
• On occasion perform moving services as well as supervise a team of truck team members. Must be strong and in good physical condition.
• Oversee employee training in areas such as sales, logistics, operations, marketing, customer service, profitability, and safety.
• Attend periodic learning and training events.
• Produce and review operational reports to make operational decisions.
• Execute monthly marketing plans.
• Energize and perform day‑to‑day management of moving and junk hauling operations.

Qualifications

Required Education & Experience:

• Bachelor’s Degree in Business Management preferred or equivalent/relevant on‑the‑job experience.
• 3 years’ experience managing a service industry operation preferred.
• Sales, Marketing and Operations/Systems Management.
• Confident and proactive communicator; must be able to manage positive relationships with clients and team members.
• Must be extremely reliable, punctual and detail‑oriented.
• Must be safety and liability conscious.
• Must be excellent at multi‑tasking.
• Strong written, verbal and presentation communication skills.
• Exceptional interpersonal skills and the ability to work positively/effectively with people at all levels.
• Construction background and experience with basic power tools preferred.
• Thrive in a fast‑paced and growing industry.

Preferred Experience

• 3 years’ experience managing junk or moving company operating location.

E.O.E. & Benefits

Veterans are highly encouraged to apply.

Benefits include a competitive starting salary, medical offered, quarterly profit share, performance‑based incentives, and the opportunity to work in a Fun, Enthusiastic Team environment.

Compensation: $40,000.00 - $50,000.00 per year

Employment Opportunities With College HUNKS

College Hunks Hauling Junk and Moving® is a nationally recognized, rapidly growing franchise. With over 90 locations, it’s one of the fastest‑growing companies in the industry. The company supports franchise owners with comprehensive operations, sales, and loyalty systems, and is celebrated for its unique, fun company culture.