Operations Manager

LCBO; Hamilton; On-site; CAD 90,000 - 101,000; Full time

Job summary

A leading Canadian liquor retailer in Hamilton is seeking an Operations Manager to manage a dynamic store team, driving excellence in customer service and retail operations. Candidates should have 5+ years of retail experience and strong leadership abilities. The role requires flexibility with scheduling, including evenings and weekends. Join a company committed to employee growth and community support.

Benefits

Employee & Family Assistance Program

Defined Benefit Pension

Discounts on products and services

Qualifications

• 5+ years of retail experience in progressive roles.
• Strong understanding of inventory management and financial management.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Deliver remarkable experiences as a trusted destination for beverages.
• Develop a customer-first team mentality in daily operations.
• Forecast and analyze sales and expenses.

Skills

Customer service

Leadership

Team-building

Interpersonal skills

Communication skills

Education

High school diploma or equivalent

College diploma or university degree in business or retail management

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Posting Description:

This position is on-site #LI-Onsite

Do you have a passion for customers, their occasions and beverage alcohol? In this LCBO store leadership role, and under the general supervision of the Store Manager, you’ll build a robust store team. Every day you’ll drive store results and champion responsible retailing.

Come join the LCBO team!

The Role

• To deliver remarkable experiences as the trusted destination for the world’s wines, beers and spirits.
• You will drive the customer experience in store by developing a customer‑first team mentality in all aspects of the store’s operation and program execution.
• Your skills span customer service, inventory management, financial management, merchandising, retail sales and human resources.
• Strong leadership, team‑building, interpersonal and communication skills are essential.
• Additional areas for assessment will include an understanding of and exposure to social responsibility issues, facilities management, resource protection, health & safety, WSIB, workplace accommodation, environmental issues and workplace diversity.
• The successful candidate must possess a strong solid understanding of the internet/intranet and computer applications including Microsoft Outlook, Word, Excel, web‑based ordering and Workforce Management.
• You are a team builder and a committed mentor and coach.
• As an Operations Manager, you will play a crucial role in ensuring the smooth and efficient operation of the store.
• Flexible Schedule Required: This position requires someone who can be available to work a flexible schedule to support our retail operations. This includes being scheduled for evening and weekend shifts.

About You!

• You bring a customer‑centric attitude. You enjoy spending time on the store floor and encourage giving back in support of the community for the greater good.
• You enjoy providing feedback, empowering people, and mentoring in the moment. You are capable of magnificent execution in your store.
• You know your store numbers. You forecast and analyze sales and expenses. You build a plan to engage the team and grow the business.
• You have 5 years or more of retail experience in progressive roles such as Store Manager, Assistant Manager, Trainer, Departmental Manager, or District Manager. You are known for your leadership, business savvy, relationships, and self‑management. Experience leading unionized employees is an asset.
• High school graduate or bring the equivalent experience.
• A college diploma, certificate or university degree in business or retail management is a bonus.

We offer a comprehensive suite of benefits, including access to an Employee & Family Assistance Program, a Defined Benefit Pension, discounts on products and services via Workperks, and much more.

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

The number of available vacancies may fluctuate and move locations, depending on business needs.

Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.

The LCBO collects and uses the personal information you provide under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the sole purpose of processing your job application. When you click “Apply with LinkedIn” you are agreeing to share your information with our service providers engaged by us in connection with recruitment and human resources related activities.

If you have any questions concerning the LCBO’s collection and use of personal information, please contact the Freedom of Information and Privacy Office.

Salary/Pay: 90,332.00 - 100,765.00

Work Hours: 40

Union / Non-Union: Non-Union

Job Posting End Date: November 20, 2025

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act.