Operations Manager

Alpha Personnel Recruitment Ltd; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading real estate firm located in Hamilton is seeking an experienced Operations Manager to join the senior leadership team. This pivotal role will oversee business functions, ensuring operational excellence and compliance. The ideal candidate should have proven experience in operations management, strong financial understanding, and exceptional leadership skills. Join an organization that values its employees and community, where your contributions will have a meaningful impact.

Qualifications

• Proven experience in an operations or management role.
• Interest in systems that enhance business efficiency.
• The ability to build trusted relationships across teams.

Responsibilities

• Oversee the finance team for accurate reporting.
• Lead all support function teams with a people-focused approach.
• Ensure compliance with all AML requirements.
• Contribute to the strategic direction of the business.

Skills

Leadership skills

Financial understanding

System and technology knowledge

Relationship building

Job description

At Lugtons Real Estate, people come first. Built on strong family values and a genuine commitment to the Waikato community, Lugtons has earned its reputation through decades of success, integrity, and strong local market knowledge. With a team of around 85 people, the business prides itself on being a place where employees and contractors feel respected, supported, and part of the Lugtons family.

An exciting opportunity has opened for an experienced Operations Manager to join the senior leadership team, based in the Hamilton CBD. This is a pivotal role that supports the entire business, bringing together people, systems, and strategy to help Lugtons continue to thrive.

As Operations Manager, you will take responsibility for the smooth and effective running of the business’s support functions and infrastructure.

Key Responsibilities

• Leading and overseeing the finance team, ensuring accurate monthly reporting and strong compliance
• Providing people-focused leadership across all support function teams
• Ensuring all AML requirements are met
• Contributing to the strategic direction and long-term success of the business
• Overseeing systems and technology, including AI, analytics, reporting, and database performance
• Managing supplier relationships, performance, and commercial negotiations
• Leading the IT and HR functions, engaging external specialists where appropriate

About You

You are a capable, grounded leader who enjoys working across a broad range of business functions and takes pride in helping others succeed. You bring a calm, practical approach and are comfortable balancing detail with big‑picture thinking.

You will ideally offer:

• Proven experience in an operations, business management, or senior support role
• Sound financial understanding and confidence interpreting business performance (formal accounting qualifications are not essential)
• A genuine interest in systems, technology, and tools that improve business insight and efficiency
• Strong leadership skills, with a collaborative and respectful style
• The ability to build trusted relationships across teams, suppliers, and stakeholders
• A values-driven mindset that aligns with a family-focused, community-minded organisation

Why Join Lugtons?

This role offers real autonomy and the chance to make a meaningful contribution at a leadership level. You’ll be part of a well-established, highly respected Waikato business that values people, supports growth, and encourages fresh thinking. If you’re looking for a role where your experience will be trusted and your impact will be felt, this could be your next step.

Or, for further information about this job, please contact: Judy Davison - Executive Recruitment & Business Development Email: [e-mail] Phone: [phone]