Operations Manager

RECRUITMENT PARTNERS INC.; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading medical transportation service provider in Edmonton is seeking an experienced Operations Manager to oversee daily operations. The role requires strong leadership skills to manage logistics and ensure compliance with regulatory standards. Ideal candidates will possess a bachelor's degree and have at least 5 years of experience in operations management, preferably within transportation or healthcare. This position offers the opportunity to drive improvements and work collaboratively with senior leadership.

Qualifications

• 5+ years of experience in operations management within transportation or healthcare.
• Proven ability to manage logistics and ensure compliance in a regulated environment.
• Familiarity with medical services or healthcare systems is an asset.

Responsibilities

• Lead daily transportation operations focusing on safety and client satisfaction.
• Manage scheduling and logistics for healthcare providers and clients.
• Train and support staff to maintain exceptional service standards.
• Ensure fleet maintenance and regulatory compliance for vehicles.
• Optimize workflows and create standard operating procedures.
• Monitor performance metrics and implement continuous improvement initiatives.

Skills

Leadership

Logistics Management

Process Optimization

Excellent Communication

Negotiation Skills

Education

Bachelor's degree in Business Administration, Healthcare Management, Transportation, Logistics

Job description

Operations Manager

Our client is seeking a proactive and experienced Operations Manager to lead the daily operations of a growing Medical Transportation service provider in Edmonton. This role is ideal for a strategic leader with a background in transportation, healthcare logistics, or operational management. This role is responsible for overseeing service delivery, managing fleet operations, supervising staff, and ensuring compliance with safety and regulatory standards. The successful candidate will be a hands‑on leader with a strong operational mindset, capable of managing logistics, motivating teams, and driving continuous improvement in a regulated service environment.

Your success will be defined by your ability to :

• Lead and manage daily transportation operations with a focus on safety, reliability, and client satisfaction
• Manage scheduling, dispatch, and logistics for both healthcare providers and individual clients
• Lead, train, and support drivers and staff to uphold exceptional service standards
• Ensure fleet maintenance and regulatory compliance across all vehicles and equipment
• Create and optimize standard operating procedures to enhance workflow and efficiency
• Monitor performance metrics and budgets, and implement initiatives for continuous improvement
• Collaborate with senior leadership on strategic planning and operational enhancements
• Act as a professional representative at industry events and cultivate strong relationships with healthcare partners

Your strengths include :

• A bachelor's degree in Business Administration, Healthcare Management, Transportation, Logistics, or equivalent experience
• At least 5 years of experience in operations management within transportation, healthcare, or related sectors
• Proven ability to lead teams, manage logistics, and ensure compliance in a regulated environment
• Strong organizational and problem‑solving skills, with a focus on process optimization
• Familiarity with medical services, healthcare systems, or medical logistics is an asset
• Excellent communication and negotiation skills
• Valid driver's license and willingness to participate in field operations and ride‑alongs