Operations Manager

Maxim Truck and Trailer; Calgary; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading transportation company in Calgary is seeking an Operations Manager to lead the Service and Parts departments. The ideal candidate has over 5 years in the truck industry and strong leadership skills. Responsibilities include managing daily operations, meeting sales targets, and ensuring high customer satisfaction. This role offers a competitive salary and benefits, as well as opportunities for growth within a strong team environment.

Benefits

Competitive salary

Incentive program

Group benefits

RRSP plan with company match

Educational assistance

Employee referral bonuses

Opportunities for advancement

Qualifications

• 5+ years in the medium/heavy duty truck industry as a Service Manager.
• 3+ years in heavy-duty truck and trailer Parts Counter or Sales.
• Ability to manage a service shop with at least 10-15 employees.

Responsibilities

• Oversee daily operations of Service and Parts departments.
• Manage department assets and budgets.
• Achieve monthly Parts & Service sales targets.

Skills

Customer service

Problem solving

Leadership

Communication

Attention to detail

Education

Business education or training

Tools

MS Word

Karmak knowledge

Job description

OPERATIONS MANAGER

6707 84thst SE

Calgary, AB

We are looking for an Operations Manager to join our Team!

Do you seek a company that values collaboration, growth, and customer satisfaction? We’re seeking a motivated leader to oversee our Service and Parts departments, supporting a high-performance team and ensuring the best experience for our customers. If you thrive in a dynamic environment and enjoy making an impact, we’d love to hear from you.

Key Responsibilities

• Oversee daily operations of Service and Parts departments, ensuring collaboration across teams and customer needs are met.
• Provide expert guidance on technical repairs, customer service, invoicing, pricing, product displays, and vendor policies.
• Manage department assets, budgets, and maintenance.
• Achieve or exceed monthly Parts & Service sales targets; track performance and implement corrective actions as needed.
• Control inventory levels and ensure core returns maximize credits and eligibility.
• Monitor and manage expenses (freight, supplies, warranty write-offs, technician hours) within budget.
• Maintain inventory accuracy with less than 2% variance.
• Build strong relationships across departments, suppliers, and with customers.
• Hire, coach, and develop staff following company leadership principles.
• Ensure high performance through training, feedback, performance measurement, recognition, and retention.
• Drive sales through phone calls and in-person customer visits (approx. 5% of duties).
• Support operations as needed, including closing repair orders, assisting at the counter, supervising technicians, and creating quotes.

Qualifications

• 5+ years in the medium / heavy duty truck industry in a Service Manager role to ensure knowledge of the fundamentals in Service Department sales, financial results, administration, customer service and shop management.
• Equivalent experience as a Service Manager from a related industry (i.e. agriculture, transportation, auto, mining) with knowledge of the fundamentals of a retail Service Department will also be considered
• 3+ years with heavy-duty truck and trailer Parts Counter or Parts Sales.
• Knowledge or experience of how to run a profitable service shop with at least 10-15 employees
• Knowledge of fleet and / or dealer maintenance procedures and systems
• Knowledge of repair time length and how to manage repair orders
• International truck warranty experience an asset
• Prior parts sourcing or purchasing of products is an asset
• Business education or training an asset
• Ability to establish and maintain long-term customer relationships
• Effective communication skills with varying levels of people
• Possess strong listening, problem solving, and decision making skills
• Leadership skills including motivating, coaching, and training
• Organized, sets priorities, meets deadlines
• Shows attention to detail
• Excellent fact-finding and analytical skills
• Basic computer experience with MS Word, email, internet use, and keyboarding
• Exposure to a centralized billing system; Karmak knowledge preferred
• Able to lift 50 pounds without assistance
• Mechanical aptitude demonstrated through informal automotive / truck mechanical experience an asset

Other

• Core hours : Monday to Friday, 7 : 00 AM to 4 : 00 PM
• Valid Driver’s License required
• Own transportation required as no bus service available

Why choose Maxim?

• A competitive salary
• Incentive program for the Parts and Service departments
• Group benefits including health (drug card), dental & vision
• RRSP plan with company match
• Educational assistance plan
• Employee referral $$ bonuses
• Opportunities for advancement
• Strong team environment
• Support of a national company

More about us

We provide quality transportation equipment, parts, and service to our customers. Headquartered in Winnipeg, Manitoba, we are a full-service truck and trailer equipment dealer with 17 locations from Vancouver to Montreal. We are proud to be a Canadian company with 500 employees.