Operations Manager

Rentokil Initial; Burnaby; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading pest control provider is seeking an Operations Manager in Burnaby. The role involves managing daily operations, leading a team of service technicians, and ensuring exceptional customer service. Candidates should have management experience and pest control knowledge. The position offers comprehensive benefits including a company vehicle and health care options.

Benefits

Company vehicle

Dental and vision care

Paid time off

RRSP matching

Qualifications

• 3-5 years of management experience with a focus on customer service.
• Proven success in training and mentoring service professionals.
• Pest control management experience required.

Responsibilities

• Manage daily operations of pest control technicians.
• Provide direction in operations and client care.
• Monitor and adjust scheduled appointments.

Skills

Leadership

Customer service

Communication skills

Team management

Education

Bachelor's degree

Job description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

Duties

Rentokil-Terminix is currently seeking an experienced Operations Manager in Burnaby, BC. The Operations Manager will be responsible for training, leading, and developing a team of service technicians. They will help achieve sales and revenue goals, foster client loyalty and retention, and ensure the team provides exceptional service to our clients. Additional management duties include:

• Managing daily operations of pest control technicians to deliver superior customer service
• Providing direction to staff in operations, service, and client care
• Managing financial performance, including revenue growth and expense control
• Visiting clients, assisting pest technicians, and collaborating with the sales team on business development
• Working a flexible schedule, including early mornings and weekends as needed
• Submitting weekly, monthly, and yearly reports as required
• Monitoring and adjusting scheduled appointments, field routing, quality control audits, and account management

Requirements

• Bachelor's degree (preferred but not required)
• 3-5 years in a management role with emphasis on customer service
• Pest control management experience required
• Proven success in training, mentoring, and coaching service professionals
• Excellent verbal and written communication skills
• Experience in a route-oriented, service environment is a plus
• Ability to obtain and maintain relevant licenses/certificates as required by regulations
• Must pass pre-employment background check
• Valid driver's license and clean motor vehicle record

Benefits

• Company vehicle
• Company events
• Dental and vision care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP matching up to 3.5%

Rentokil-Terminix is an equal opportunity employer. If you require accommodations during the interview process, please contact our HR Department.

We encourage women, Indigenous peoples, persons with disabilities, and visible minorities to apply. Rentokil-Terminix is committed to providing accommodations throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please inform us if you need accommodations at any stage.