Operations & Maintenance Supervisor (Full-Time)

City of Thunder Bay; Northwestern Ontario; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Pension plan

Health, vision & dental coverage

Job summary

City of Thunder Bay is seeking an Operations & Maintenance Supervisor to oversee daily operations of the water distribution and wastewater collection systems. You will manage frontline staff, coordinate maintenance activities, and ensure regulatory compliance to protect public health and the environment.

The role emphasizes leadership, asset management, and continuous improvement while supporting a city-wide infrastructure program and on-call duties as part of emergency response.

Qualifications

• Bachelor's degree or diploma in a related engineering field with supervisory experience.
• Asset management and maintenance program experience.
• Knowledge of municipal by-laws, provincial regulations, and safety requirements.

Responsibilities

• Supervise assigned staff and manage performance, safety, and discipline.
• Assess staffing needs and support recruitment and hiring decisions.
• Create complex work plans and schedules for asset maintenance and service objectives.
• Forecast labour, materials, and resources using data and historical records.
• Ensure compliance with provincial, federal, and corporate regulations and policies.
• Assist in developing sectional operational and capital budgets; participate in audits and continuous improvement.

Skills

Leadership

Communication

Decision Making

Report Writing

Safety Management

Asset Management

Education

Civil/Mechanical/Chemical/Environmental engineering degree

Engineering Technology diploma

Water distribution Class IV certificate & Wastewater Class III licence

Job description

The City of Thunder Bayprovidesexceptional quality of life to those wholive, work, and play in Thunder Bay–a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay isrich in people and resources, and connects Northwestern Ontario to the world. We value ourhigh quality of lifeand promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.

The City of Thunder Bay is a place where art, culture and nature come together!

Watch this video to learn more about our City at:

Job Description

Lead Skilled Teams. Maintain Critical Infrastructure.

Support Essential Water and Wastewater Services.

At the City of Thunder Bay, Our City Runs on People Like You. Together, we are building a workplace where everyone belongs, where your leadership, technical expertise, and commitment to operational excellence help ensure safe, reliable, and sustainable water and wastewater services for our community.

As the Operations & Maintenance Supervisor, you'll play a vital role in overseeing the daily operations and maintenance of Thunder Bay's water distribution and wastewater collection systems. From supporting frontline staff and coordinating complex maintenance activities to ensuring regulatory compliance and emergency preparedness, your work will directly contribute to protecting public health, environmental sustainability, and the quality of life for residents.

You’ll join a team that values collaboration, safety, continuous improvement, and professional growth, while providing essential services that keep our city running every day.

Thunder Bay offers more than a rewarding career. Surrounded by natural beauty and outdoor recreation opportunities, and known for its affordability and strong community spirit, it's an ideal place to build both your career and your future.

Where You’ll Make a Difference Every Day

As the Operations & Maintenance Supervisor, you'll provide leadership and direction for the operation and maintenance of critical municipal infrastructure that residents and businesses rely on every day. You'll support the delivery of safe, efficient, and environmentally responsible water distribution and wastewater collection services while leading a skilled team committed to operational excellence.

Whether you live in Thunder Bay, you're looking to return, or excited to make the City your new home, join a team where your skills, expertise, and presence are recognized, and make a real impact in our community.

How You’ll Support the Team

In this role, you will provide operational leadership for the City's water distribution and wastewater collection systems while supporting a safe, efficient, and service-focused work environment. You will also have the following accountabilities:

• Supervise assigned staff including staff development, performance management/review, coaching/mentoring, health & safety, collective agreement administration, discipline, and termination decisions.
• Assess staffing needs, make recommendations on complement amendments, organizational structure, participate in the recruitment process and make effective hiring decisions.
• Create complex and integrated work plans and schedules to achieve maintenance and service objectives for asset management, incorporating elements including routine preventative maintenance, major and minor repairs, process and equipment commissioning, special projects and related factors; conduct logistical evaluations to determine optimal methods of service and repair delivery.
• Utilize operations and maintenance management planning systems, historical records, and other related data to forecast labour, materials and supplies, facility space, time, tool and other resources requirements; identify resource constraints and develop plan priorities and schedule adjustments on the basis of the analysis.
• Responsible for ensuring compliance with all related Provincial, Federal and Corporate regulations, requirements and policies.
• Participate in auditing and continual improvement of the QMS as per the quality management/quality assurance control programs in accordance with applicable legislation and regulations for the Section.
• Assist the Superintendent – Sewer & Water in the development of the sectional operational and capital budgets.
• Ensure safety regulations, programs, and procedures are adhered to; coordinate safety meetings as required.
• Designated as Operator in Charge (OIC), participate in the on-call duties associated with the water distribution and wastewater collection systems emergency response protocol; assume the duties of the Overall Responsible Operator (ORO), on rotation as required.

Operations & Maintenance Supervisor - Job Description

What You Can Count On With Us

We're proud to offer a workplace where your well-being, growth, and sense of purpose come first. As the Operations & Maintenance Supervisor, you'll enjoy:

• A competitive salary that reflects your expertise
• A matching pension plan to help you build long-term financial security
• Comprehensive health, vision, and dental coverage, plus life insurance for peace of mind
• Generous paid vacation and holidays, with the option to purchase additional leave days when you need more time off
• Access to a confidential Employee and Family Assistance Program (EFAP) and wellness initiatives to support your overall health
• Leadership development and tuition reimbursement programs, so you can continue to grow your skills and career
• A culture of recognition and appreciation, with staff events and programs that celebrate your contributions
• The opportunity to lead highly skilled teams responsible for critical municipal infrastructure
• A collaborative environment that encourages innovation, continuous improvement, and operational excellence
• The satisfaction of delivering essential services that safeguard public health and support the long-term sustainability of our community

What You’ll Bring to the Team

Here’s what will help you succeed as the Operations & Maintenance Supervisor:

• Degree in civil, mechanical, chemical or environmental engineering, or related field, with three years combined administrative and supervisory experience, preferably in the municipal sector; or
• Diploma in an engineering technology field; or related field; with five years combined administrative and supervisory experience, preferably in the municipal sector; or
• Three years of related education together with a Class IV certificate of competency for water distribution and a Class III licence for wastewater collection; with five years combined administrative and supervisory experience, preferably in the municipal sector; and
• Proven experience in asset management and maintenance programs
• Knowledge of and ability to interpret applicable municipal by-laws, provincial legislation and related regulations
• Must have proven decision‑making abilities and excellent communication and report writing skills
• Must be capable of interpreting construction drawings and maintenance/operations manuals
• Must possess a sound knowledge of all water metering programs and bylaws and be knowledgeable in the repair/installation of water meters

General Information:

As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community.

ONTARIO HUMAN RIGHTS CODE: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression.Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:

• Photos
• Any certificates that have photo identification
• Driver’s licences
• Police records checks

Note: The above documentation will be requested by the Human Resources Division should you be the successful applicant.If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application.

ACCOMMODATION: Reasonable accommodations are available upon request for all parts of the recruitment process.

PRIVACY:Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: [phone]