Operations & Logistics Specialist

Knix; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A growing apparel brand in Toronto seeks a Supply Chain Operations Manager to oversee fulfillment across various channels. This role requires 3+ years of experience in supply chain or logistics, strong analytical skills, and proficiency in tools like Excel and NetSuite. You will be responsible for managing inventory accuracy and ensuring smooth cross-border shipments. Join a purpose-driven team dedicated to innovation and customer satisfaction.

Qualifications

• 3+ years of experience in supply chain, operations, or logistics, ideally within a retail or eCommerce environment.
• Strong proficiency in Excel and analytical skills.
• High attention to detail, a proactive mindset, and ability to perform under pressure.

Responsibilities

• Oversee fulfillment across eCommerce, retail, and wholesale channels.
• Maintain system integrations to guarantee inventory accuracy.
• Manage cross-border shipments and customs documentation.

Skills

Supply chain management

Logistics coordination

Data analysis

Problem solving

Cross-functional collaboration

Tools

Excel

NetSuite

Shopify

Job description

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career!

About You:

You thrive on operational detail and love solving logistics puzzles behind the scenes. In fast-paced, multichannel environments, you stay calm, stay ahead, and make things happen. You’re comfortable tracking shipments, diving into data, and working with 3PL partners, vendors, and carriers to ensure inventory, orders, and fulfillment flow seamlessly. You see both the big picture—how the supply chain supports our customer promise—and the granular details, such as shipping delays, data mismatches, or inventory errors. You take ownership, communicate clearly, and act quickly to resolve issues before they become problems.

You’ll be a core anchor in ensuring our customers get what they ordered, when they expect it. By ensuring order accuracy, minimizing delays, and maintaining inventory integrity, you’ll directly impact customer experience, channel performance, and cost control.

Responsibilities

• Oversee end-to-end fulfillment across our eCommerce, retail, and wholesale channels across multiple distribution centres (domestic and international).
• Maintain and troubleshoot system integrations (ERP, OMS, WMS) to guarantee inventory accuracy, order integrity, and fulfillment reliability.
• Serve as the primary contact for 3PLs and DC operations teams - drive resolution of delivery, fulfillment, or inventory issues.
• Manage cross-border shipments (Canada/US) including customs documentation, compliance, duties/taxes, duty drawback, and coordination with partners.
• Build, maintain, and surface key reports/dashboards (inventory movement, fulfillment metrics, cost per order, lead times) to enable informed operational decisions.
• Identify, recommend, and implement process improvements and automation opportunities to reduce errors, shorten cycle times, and improve cost efficiency.
• You see issues before they become problems and fix them.
• You articulate complexities in simple terms and align stakeholders.
• You look for better ways of doing things every day.
• You work across teams - planning, marketing, retail ops, wholesale & Amazon channels, IT, finance, carriers - and build strong partnerships.

Qualifications

• 3+ years of experience in supply chain, operations, or logistics, ideally within a retail or eCommerce environment.
• Experience with ERP systems; hands-on experience with NetSuite and Shopify is an asset.
• Strong proficiency in Excel and analytical skills - able to build reports, identify trends, and translate data into actionable insights.
• Excellent organizational and communication skills, with the ability to collaborate cross-functionally with internal teams, 3PL partners, carriers, and vendors.
• High attention to detail, a proactive mindset, and the ability to perform under pressure in a dynamic environment.

How we Hire

Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.