Operations Leader - Hybrid, Driving Service Excellence

Zurich 56 Company Ltd; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading global insurance provider in Toronto is seeking an experienced Operations Manager to drive operational excellence within their processing location. This hybrid role will involve leading and developing a team, implementing new procedures, and ensuring top-quality customer experiences. The ideal candidate will have over 5 years of operations or underwriting experience, and a Bachelor's degree or equivalent. Join a collaborative culture prioritizing diversity, equity, and employee well-being while making an impactful difference.

Benefits

Comprehensive health/benefits plan

Minimum four weeks of vacation

Four personal days per year

Qualifications

• 5+ years of experience in operations or underwriting.
• Familiarity with production/metrics performance environment.
• Experience preparing and managing operational budgets is an asset.

Responsibilities

• Lead and develop operations support staff.
• Promote and implement process improvements.
• Introduce new systems and procedures across departments.

Skills

Operations management

Underwriting knowledge

Office administration

Flexibility

Education

Bachelor’s Degree or High School Diploma equivalent

Job description

A leading global insurance provider in Toronto is seeking an experienced Operations Manager to drive operational excellence within their processing location. This hybrid role will involve leading and developing a team, implementing new procedures, and ensuring top-quality customer experiences. The ideal candidate will have over 5 years of operations or underwriting experience, and a Bachelor's degree or equivalent. Join a collaborative culture prioritizing diversity, equity, and employee well-being while making an impactful difference.