Operations Leader: Client Onboarding & Process Excellence

Scotiabank; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Manager of Operations. The role involves overseeing client onboarding and operational processes while ensuring compliance and enhancing the client experience. Ideal candidates should have over 5 years in financial services with strong leadership and customer service skills. This opportunity offers a vibrant work culture focused on teamwork and high performance.

Qualifications

• 5+ years financial services industry experience, preferably in a people manager role.
• High level of brokerage industry knowledge.
• Experience working on projects that improve client experience.

Responsibilities

• Manage and oversee one or more functional area of iTRADE Operations.
• Enhance the client experience by managing day-to-day processes.
• Ensure adherence to operational guidelines and compliance.

Skills

Client onboarding

Cash management

Superb customer service orientation

Strong analytical skills

Excellent communication skills

Education

College or University degree

Canadian Securities Course (CSC)

Conduct and Practice Handbook (CPH)

Tools

Microsoft Word

Microsoft Excel

ADP

AS400

Job description

A leading financial institution in Toronto is seeking a Manager of Operations. The role involves overseeing client onboarding and operational processes while ensuring compliance and enhancing the client experience. Ideal candidates should have over 5 years in financial services with strong leadership and customer service skills. This opportunity offers a vibrant work culture focused on teamwork and high performance.