Operations Lead - Full Time

LVMH Group; Vancouver; Hybrid; CAD 31,000 - 39,000; Full time

Benefits offered by this job

Performance bonus

Benefits program

Learning & development

Job summary

Sephora Canada in Vancouver is seeking a Team Lead, Operations to oversee all operations for a single store location, ensuring excellence in staffing, inventory, visuals and budget adherence. You’ll act as MOD, guiding Beauty Advisors and customers on the shop floor.

The role emphasizes staff coaching, inventory control, visual merchandising, cost awareness and performance feedback, with opportunities for bonus and development within a dynamic beauty retailer.

Qualifications

• 1–3 years’ experience in store operations at a similar volume.
• Ability to influence peers and provide feedback.
• Strong store operations, time management and problem-solving skills.
• Customer-focused and able to engage with clients on the shop floor.

Responsibilities

• Lead the store's operations and ensure processes meet company standards.
• Manage inventory including receiving, shipping and cycle counts.
• Oversee visual merchandising and maintenance of on-stage visuals.
• Control supplies, testers and samples within budget.
• Provide timely performance feedback and development opportunities.
• Serve as Manager on Duty and engage with clients.
• Develop and monitor budget strategies for sales and payroll.

Skills

Store operations

Feedback & coaching

Time management

Problem solving

Client engagement

Job description

Job ID: 291571
Store Name/Number: BC-Robson Street (0846)
Address: 1045 Robson Street, Vancouver, BC V6Z 2V7, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

Your role at Sephora:

As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team. You will regularly support in areas such as staffing of the operations, overnight stock team, operations leadership team and the overall execution of Sephora.

• Operational Excellence. Lead the operations of the store. Ensure execution of all operations focused processes for the store and that all are completed per company standard.
• Inventory Management. Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
• Visual Merchandising. Manage the merchandising concepts and on-stage visuals are within company standard. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.
• Supply Management. Manage the process of maintaining appropriate budget and quantity of supplies, testers and samples for the store.
• Performance Assessment & Development. Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible.
• Develop budget strategies. Be seen as the expert by demonstrating a strong understanding of the stores sales performance and staffing and payroll as well as all other controllable expenses within the store.

We’d love to hear from you if…

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have proven ability to influence peers and provide feedback.
• You can demonstrate strong store operations skills.
• You have demonstrated effective time management and problem-solving skills.

Meaningful Rewards

The compensation ranges between CAD$22.85 - CAD$28.55/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.

• performance-based bonus opportunities
• a competitive benefits program
• robust learning and development initiatives aimed at promoting employee support and recognition

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.