Operations Lead - Full Time

Sephora; Ottawa; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading cosmetics retailer in Ottawa is seeking a Team Lead, Operations to oversee all operational aspects at a specific store location. This role includes leading the operations team, managing inventory and supplies, and engaging with clients on the sales floor. Candidates should have relevant experience in high-volume retail and possess strong operational skills. This position offers a dynamic work environment and various employee benefits.

Benefits

Employee discounts

Exclusive events

Training and career development

Qualifications

• One to three years of similar experience at a high-volume store or equivalent internal experience.
• Proven ability to influence peers and provide feedback.
• Strong store operations skills.
• Effective time management and problem-solving skills.

Responsibilities

• Lead store operations and execute all processes per company standards.
• Manage shipping, receiving, returns, cycle counting.
• Ensure merchandising concepts meet standards.
• Maintain budget and quantity of supplies.
• Engage Beauty Advisors and clients on the sales floor.

Skills

Store operations skills

Time management

Problem-solving skills

Ability to influence peers

Job description

Your role at Sephora

As Team Lead, Operations, you will support all operational aspects of a specific Sephora store location. You will manage the Operations team and support staffing, overnight stock, leadership, and overall execution.

Responsibilities

• Operational Excellence – Lead store operations and execute all processes per company standards.
• Inventory Management – Manage shipping, receiving, returns, cycle counting, and complete processes within guidelines.
• Visual Merchandising – Ensure merchandising concepts and stage visuals meet standards, coach cleaning crews.
• Supply Management – Maintain appropriate budget and quantity of supplies, testers, samples.
• Performance Assessment & Development – Manage performance situations and deliver timely feedback.
• Passionate about clients – Act as Manager on Duty, engage Beauty Advisors and clients on the sales floor.
• Develop budget strategies – Demonstrate strong understanding of store sales performance, staffing, payroll, and controllable expenses.

Qualifications

• One to three years of similar experience at a high-volume store or equivalent internal experience.
• Proven ability to influence peers and provide feedback.
• Strong store operations skills.
• Effective time management and problem‑solving skills.

Benefits

• The people. Work with top industry talent you can be proud of.
• The perks. Enjoy discounts, exclusive events, and more.
• The education. Invest in training and a personalized career plan.