Operations Lead - Dealer Support

Audi RED; Remote; CAD 80,000 - 110,000; Full time

Job summary

A technology-driven organization in Toronto is seeking an Operations Lead to design and implement processes that support dealership migration. Ideal candidates will have over 5 years of experience in operations, strong expertise in Jira and Salesforce, and excellent communication skills. The role involves cross-functional collaboration and requires a detail-oriented individual who can manage multiple initiatives simultaneously. This position offers a remote-first environment with significant emphasis on work-life balance and collaboration.

Benefits

Paid vacation and holidays

Premium full health benefits

Work from home setup allowance

Team bonding events

Qualifications

• 5+ years of experience in operations or program management roles.
• Strong hands-on experience with Jira administration.
• Experience managing Salesforce applications and datasets.
• Ability to create clear, scalable documentation.

Responsibilities

• Design, implement, and scale operational processes for dealership migration.
• Maintain master dealership dataset, ensuring accuracy across systems.
• Prepare executive-level materials including presentations and documents.

Skills

Jira administration

Salesforce reporting

Operational processes

Executive communication

Data integrity management

Education

Bachelor’s degree in Business, Operations, or Information Systems

Tools

Salesforce

Slack

Job description

About Audi RED

Welcome to Audi RED, a new and exciting opportunity to change the way partners work together. Audi RED is an organization founded on a true partnership between BIMM Management Group, a leading Toronto based digital and technology agency, and Audi, the automotivebrandshaping the future of premium mobility.

Audi RED aims to be the technology center of North America and eventually the globe for Audi’s digital experience ecosystem. It will be the center of excellence, innovation, design, and delivery. Built upon the foundation of a longstanding partnership, and a commitment to collective growth and success, Audi RED will be the bridge between agency and product, delivering the utmost in customer experience and service design through technologically driven solutions.

About the Role

The OperationsLead is responsible fordesigning, implementing, and scaling operational processes that support dealership migration, onboarding, and ongoing digital operations. This role serves as a cross-functional leader, ensuring systems, data, documentation, and vendor coordination are aligned to deliver efficient, secure, and high-quality outcomes. The ideal candidate is highly organized, technically proficient, and comfortable working with executive stakeholders.

KeyResponsibilities

• Build, configure, andmaintainJira projects, including workflows, issue types, automations, filters, dashboards, and reporting to support migration, onboarding, and post-launch support processes
• Own andmaintainthe master dealership dataset, ensuring accuracy and consistency of dealership and regional attributes across multiple systems and platforms
• Lead the creation and implementation of scalable operational processes to support successful dealership migration and ongoing digital operations
• Develop andmaintainprogram-wide documentation, including standard operating procedures (SOPs), process flows, playbooks, and support guides
• Coordinate with digital advertising and technology vendors throughout the security assessment process, ensuring all requirements, approvals, and deliverables are completed on time
• Partner with cross-functional teams (product, engineering, marketing, compliance, and support) to align operational execution with business objectives
• Prepare executive-level materials, including PowerPoint presentations, organizational charts, program documentation, and cross-functional summaries
• Monitor operational performance,identifyprocess gaps, and recommend continuous improvement initiatives
• Ensure operational readiness for new launches, enhancements, and program expansions
• Help program leadership toidentify, track, and proactively resolve cross-functional dependencies and operational risks that couldimpactmigration timelines or launch readiness
• Own ongoing operational internal communications, including management of Slack channels and stakeholder updates to ensure alignment, visibility, andtimelyissue resolution
• Experience managing Salesforce applications and datasets

Requirements

• Bachelor’s degree in Business, Operations, Information Systems, or a related field (or equivalent experience)
• 5+ years of experience in operations, program management, or process management roles
• Strong hands-on experience with Jira administration and reporting
• Strong experience creating and updating dashboards and reports on Salesforce
• Experience managing complex datasets andmaintainingdata integrity across systems
• Proven ability to create clear, scalable documentation and operational frameworks
• Experience working with external vendors, including security and compliance assessments
• Strong executive communication skills, with experience preparing leadership-facing materials
• Highly organized, detail-oriented, and able to manage multiple initiatives simultaneously

Nice to have

• Experience supporting dealership, automotive, or digital advertising operations
• Familiarity with migration programs, onboarding workflows, or large-scale system rollouts
• Knowledge of data governance, security review processes, or compliance frameworks

What’sin it for you?

• Work Life Balance: Paid vacation andadditionalshutdowns around holidays to allow us to reset andrechargeso we come back better for our customers.
• Benefits: We offer premium full healthbenefitsso you get the coverage you need, as well as a work from home set up allowance to get youcomfy.
• Culture: We’repassionate about working collaboratively, bonding through team events, and most importantly having fun.
• We’reremotefirst, but love connecting and collaborating in-office. If you are an in-office creature, enjoy our beautiful shared office space in the heart of Downtown Toronto.

Audi RED is committed to providing an environment that is inclusive and accessible. We are an equal opportunity employer andconsidersall applicants for employment without discrimination.Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are met.