Operations Lead - CF Rideau Centre

Alo; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A retail company in Ottawa is seeking an Operations Lead responsible for driving store profitability and operational efficiency. The role involves leading inventory management, managing budgets, and inspiring team performance. Ideal candidates will have sales experience, strong leadership abilities, and excellent communication skills. This position offers a competitive salary and various employee benefits, including discounts and healthcare options.

Benefits

Generous employee discount

Competitive medical, dental and vision plan options

Monthly Store Incentives

Clothing Allowance

Free yoga classes

Qualifications

• 2+ Years prior work experience in a client‑centric, sales environment.
• Proven leadership capabilities demonstrating excellent decision making.
• Excellent interpersonal and written communication skills.

Responsibilities

• Lead & execute inventory management processes effectively.
• Partner with Operations & Visual Manager to manage budgets and expenses.
• Inspire staff in daily operations and guest experience.

Skills

Leadership

Communication skills

Client-centric approach

Sales experience

Teamwork

Job description

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio‑to‑street : taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.

RESPONSIBILITIES

Operations Leader

• Lead & execute inventory management processes effectively with a focus om maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to elevate processes or system gaps
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra‑day sales floor replenishment, floor set updates, and supply management
• Champion strong visual standards for the sales floor
• Support a safe work environment and efficient operation through strong stockroom standards and processes

Business Leader

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business‑driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests

People Leader

• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversees the Operations Associates; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Business Partner

• Collaborate with Visual Lead to ensure cross‑functional training, and Sales & Service Lead to ensure the business is well‑executed
• Execute company‑level operations-focused directives, projects and initiatives, in partnership with the Operations & Visual Manager (e.g. from the SCC)

QUALIFICATIONS

• 2+ Years prior work experience in a client‑centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Self‑motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies Alo’s values
• Job Level : Associate

JUST SOME OF THE PERKS

• Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full‑Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Lead base pay ranges from $21.00 - $23.00 / hour in Ottawa, ON. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include : clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, Talkspace, and AloMoves.