Operations/Inside Sales Manager

Applied Industrial Technologies - Canada; Cranbrook; On-site; CAD 65,000 - 75,000; Full time

Job summary

A leading industrial technologies firm in Cranbrook, BC is seeking a qualified Service Centre Manager to oversee operations and ensure exceptional customer service. The successful candidate will have strong leadership skills, a degree or relevant experience, and 3+ years in operations management. Key responsibilities include managing associates, financial performance, and continuous improvement initiatives. Added benefits include competitive compensation and various health coverages.

Benefits

Performance Bonuses

Medical, Dental, and Vision coverage

Paid vacation and holidays

Qualifications

• 3+ years of related operations management experience in an industrial distribution environment preferred.
• Proficient with ERP and computer-related systems.
• Excellent written and verbal communication skills.

Responsibilities

• Provide leadership in executing Service Centre operations strategy.
• Drive growth and profitability while ensuring customer satisfaction.
• Hire, train, and develop associates following company standards.

Skills

Operations management

Communication skills

Leadership abilities

Systems proficiency in ERP

Local market knowledge

Education

Post-secondary degree or diploma

Tools

SAP

Job description

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! This is what Applied Canada stands for. Applied® is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied® supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few. In addition, Applied provides engineering, design and systems integration for industrial, fluid power, and flow control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow control shop services.

Applied Industrial Technologies is currently seeking and has an immediate opening for a qualified and motivated individual to fill the position of Service Centre Manager at our Cranbrook, BC location.

Reporting to the General Manager, the Service Centre Manager is responsible for providing leadership in the development and execution of the Service Centre operations strategy. The support of the overall business plan, the strategic direction of the company, specifically in the areas of operations management. The Service Centre Manager is expected to represent the company in a positive and professional manner, while driving continuous improvement and ensuring the highest level of customer satisfaction.

Roles And Responsibilities

• This role will be a champion for safety and will differentiate through superior customer service.
• Responsible and accountable for leading, driving, managing and developing associates in the Service Centre to drive growth and profitability, and to provide customer sales and service satisfaction.
• Responsible for the performance management of the Service Centre financial reporting, asset management, operational metrics and company policies and procedures that drive the required business behaviors and results.
• Effectively manage and execute daily the service center workflow, following the Service Center Manager’s Standard of Work.
• Create, review, and approve repair, machining and fabrication customer proposals and/or quotations as required.
• Hire, train and develop associates following company standards and policies. Conduct associate performance reviews regularly, establish individual goals and ensure completion of relevant training.
• Measure progress of work; instruct and assist associates as to procedures, standards of performance and work. Maintain morale, and associate relations.
• Manage work processes and functions for continuous improvement opportunities aligned with company value realization.
• Maintain adequate field, industrial, and competitive contacts. Anticipate or to keep current on developments in products, prices, promotions, and other related fields. In other words; know your market and act accordingly.
• Facilitate staff and training meetings, product performance reviews and inventory management.
• Assume direct responsibility for accounts as required by business conditions.
• Maintain accurate, complete and timely records of business transactions.
• Assist with preparation of annual operating budget and monitor actual to plan. Implement corrective actions where necessary.
• Participate in formulating and successfully implementing goals and objectives.
• Access to assets within area of responsibility is permitted only in accordance with general or specific authorization.
• Adhere to the requirements of the Quality, Health and Safety programs.
• Perform other duties as assigned or directed.

Qualifications

• 3 or more years of related operations management experience in an industrial distribution market/environment preferred although not necessary.
• Post‑secondary degree or diploma from an accredited college/university or significant industry experience.
• Travel as appropriate for business and customer meetings.
• Systems proficiency in ERP and computer related systems.
• Shop Experience and/or a technical background would be an asset.
• Local market knowledge.
• Excellent communication skills – written and verbal.
• Demonstrated decision making and leadership abilities.
• Ability to work independently to take responsibility for day‑to‑day tasks of operating the service centre (s) and driving sales.
• Proficient computer skills – SAP experience is an asset.

In accordance with the provincial wage transparency requirements, the expected base compensation for this position is $65,000-$75,000/year (or more) depending on relevant experience, technical competencies, certifications, etc.

In addition, all permanent & full‑time associates are eligible for additional benefits, including but not limited to: Performance Bonuses, Medical, Dental, Vision, STD/LTD/AD&D, Life Insurance, RRSP Matching, Pro‑rated Vacation Entitlement, Paid Statutory Holidays, Employee Assistance, etc.

You Will Be Part Of a Stable And Established Company With Consistently Strong Performance And Growth. We Encourage You To Contribute Fresh New Ideas. Here Is Just Some Of What We Have To Offer

• Competitive compensation and bonus opportunities
• Health, vision, and dental coverage, RRSP w/ company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement and opportunities for development
• Company supported community involvement opportunities

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.