Operations Escalations Lead for Fulfillment Network

Walmar; Mississauga; On-site; CAD 65,000 - 89,000; Full time

Job summary

Walmart Canada is seeking a high-ownership operations professional for its Mississauga fulfillment centers. You will own escalations from intake to resolution, partner with carriers and sellers, and drive inventory accuracy with cross-functional teams.

The role emphasizes on-site work, data-driven decision making, and improving core metrics like cycle times and processing throughput. Strong Excel skills and leadership are essential.

Qualifications

• 3+ years in eCommerce fulfillment, supply chain, logistics, or warehouse operations.
• Exceptional communication skills, both written and verbal, with non-technical and technical audiences.
• Advanced Excel proficiency and data fluency to pull, reconcile, and report operational metrics.
• Strong analytical and financial competencies for decision making.
• Effective problem solving and critical thinking, both proactive and reactive.
• Strong time management with ability to prioritize competing tasks.
• Understanding of inventory accuracy within fulfillment operations and reconciliation end-to-end.

Responsibilities

• Act as the primary point of contact for escalations across the fulfillment center network, owning cases from intake to resolution.
• Escalate systemic or technical faults to partner teams and validate fixes.
• Manage delivery appointment scheduling and capacity with sellers and carriers, ensuring service levels.
• Own removals lifecycle including disposition decisions and vendor coordination.
• Reconcile seller inventory end to end with FC Quality Assurance for accuracy.
• Support inventory loss reconciliation and reimbursement tracking.
• Track, report, and improve core metrics: inbound/outbound volumes, cycle times, and accuracy.

Skills

Excel

Communication

Analytical thinking

Problem solving

Time management

Tools

Inventory management systems

Job description

Walmart Canada is seeking a high-ownership operations professional for its Mississauga fulfillment centers. You will own escalations from intake to resolution, partner with carriers and sellers, and drive inventory accuracy with cross-functional teams.

The role emphasizes on-site work, data-driven decision making, and improving core metrics like cycle times and processing throughput. Strong Excel skills and leadership are essential.