Operations Enablement Specialist

Aviva; Markham; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance provider is seeking an Operations Enablement Specialist in York Region, Canada. This role involves driving process improvements, collaborating with cross-functional teams, and supporting strategic initiatives. The ideal candidate has 3–5 years of experience in operations, strong analytical abilities, and excellent communication skills. Additional perks include a compelling rewards package, hybrid work model, and career development opportunities.

Benefits

Compelling rewards package

Hybrid flexible work model

Outstanding career development opportunities

Corporate wellness programs

Option to purchase extra vacation days

Qualifications

• 3–5 years of experience in operations, enablement, or process improvement roles.
• Experience in insurance or a regulated industry is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement abilities.

Responsibilities

• Lead and implement process improvements across Surety operations.
• Identify inefficiencies and translate them into practical solutions.
• Act as the primary contact for Surety system vendors and internal stakeholders.
• Support change management and training initiatives.

Skills

Analytical skills

Problem-solving skills

Communication

Stakeholder engagement

Experience with IT teams

Proficiency in Excel

Proficiency in PowerPoint

Experience in process mapping tools

Job description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

We’re looking for a collaborative and solutions-oriented Operations Enablement Specialist to join our Surety team. In this role, you’ll be the bridge between frontline operations and leadership—driving process improvements, supporting strategic initiatives, and enabling operational excellence. You’ll collaborate with IT, vendors, and cross‑functional teams to deliver scalable solutions that enhance performance and efficiency.

What you’ll do

• Lead and implement process improvements across Surety operations
• Identify inefficiencies and translate them into practical, scalable solutions
• Maintain governance for process documentation, training, and reference materials
• Act as the primary contact for Surety system vendors and internal stakeholders
• Coordinate testing, feedback, and rollout of system enhancements
• Support change management and training initiatives
• Assist leadership with strategic planning and performance reporting
• Analyze operational data to support continuous improvement

What you’ll bring

• 3–5 years of experience in operations, enablement, or process improvement roles
• Experience in insurance or a regulated industry is a plus
• Strong analytical and problem‑solving skills
• Excellent communication and stakeholder engagement abilities
• Proficiency in Excel, PowerPoint, and process mapping tools
• Experience working with IT teams and external vendors

What you’ll get

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee‑driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted internally & externally.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require specific accommodation because of a disability, please contact your Talent Acquisition Partner so that appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.