Operations & Customer Service Lead (Flexible Hours)

Burger King; Nanaimo; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible hours

Job summary

Burger King in Canada is seeking a hands-on operations professional to oversee day-to-day store activities, ensure smooth service, and maintain food quality and safety standards.

This permanent, full-time role requires 2–3 years of experience, a secondary school diploma, and English proficiency, with 40 hours per week and flexible scheduling. Strong supervisory and communication skills are a plus.

Qualifications

• Secondary school graduation or equivalent.
• 2-3 years of related work experience.
• Ability to work 40 hours per week and in English.

Responsibilities

• Determine services to offer and implement procedures.
• Organize and maintain inventory.
• Ensure health and safety regulations are followed.
• Negotiate supplier arrangements for food and supplies.
• Address customers' complaints or concerns.
• Provide excellent customer service.
• Plan, organize, direct, control and evaluate daily operations.

Skills

Customer service

Inventory management

Health & safety compliance

Negotiation

Complaint handling

Operations management

Education

Secondary school diploma

Job description

Burger King in Canada is seeking a hands-on operations professional to oversee day-to-day store activities, ensure smooth service, and maintain food quality and safety standards.

This permanent, full-time role requires 2–3 years of experience, a secondary school diploma, and English proficiency, with 40 hours per week and flexible scheduling. Strong supervisory and communication skills are a plus.