Operations Coordinator

TTC (Toronto Transit Commission); Toronto; Hybrid; CAD 116,000 - 145,000; Part time

Benefits offered by this job

Diversity, equity and inclusion at TTC

Professional development opportunities

Job summary

The Toronto Transit Commission (TTC) is seeking an Operations Coordinator (Temporary) to join the Light Rail Transit Business Management team. You will lead multidisciplinary projects, coordinate priorities, and engage with internal partners and stakeholders to advance departmental goals.

Your role requires strong project management, organizational and relationship-building skills to ensure objectives are achieved efficiently and safely.

Qualifications

• Post-secondary degree or equiv. in related field.
• PMP certification is an asset.
• Strong knowledge of business admin, HR concepts, policies and rules.
• Experience in transit operations and multi-stakeholder projects.
• Ability to interpret design submissions and contractual documents.

Responsibilities

• Develop, collect, analyze and report KPI and other metrics for LRT program.
• Ensure contractual requirements are met and drive process improvements.
• Lead development and update of the LRT Rule Book for Eglington Crosstown and Finch West.
• Develop rules and procedures for future LRT expansion projects.
• Build business cases for rules, changes and variances through analysis and stakeholder input.
• Coordinate updates across departments to support LRT program objectives.
• Interface with Transit Control and monitor maintenance management systems.
• Manage CSCs related to LRT operations and drive timely resolutions.
• Support Safety and Quality initiatives within LRT audits and incident reviews.
• Prepare analyses, reports, and design reviews from a system operating perspective.
• Assist with safety program implementations and training compliance.
• Monitor training requirements to ensure Operating Agreement compliance.

Skills

Analytical skills

Communication

Documentation & records

Planning & organizing

Regulatory understanding

Education

Post-secondary diploma or university degree in related discipline

PMP certification (asset)

Job description

Career Opportunities: Operations Coordinator (13910)

Requisition ID13910-Posted10/23/2026-Light Rail Transit Business Management (20001224)-Head & Staff - LRT Business Management (30000397)-Job Opportunity

Requisition ID: 13910
Number of Vacancies: 1
Department: Light Rail Transit Business Management (20001224) - Head & Staff - LRT Business Management (30000397)
Salary Information: $115,570.00 - $144,526.20
Pay Scale Group: 10SA
Employment Type: Temporary (up to 12-months) Hybrid
New or Existing Vacancy : Existing

Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day
Posted On: October 23, 2026
Last Day to Apply: October 30, 2026

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

Looking for a new and exciting career opportunity? We're hiring an Operations Coordinator (Temporary Position) to join our Light Rail Transit (LRT) Business Management Department.

In this temporary role, you will lead and support a variety of multidisciplinary projects, strategic initiatives, and operational assignments that help drive the success of our LRT operations. You will collaborate with a wide range of internal partners and engage with public and political stakeholders, playing a key role in advancing departmental priorities and organizational goals.

The successful candidate will bring strong project management, organizational, and relationship-building skills to coordinate competing priorities, support complex initiatives, and help ensure business objectives are achieved effectively and efficiently.

This is a great chance to be part of a dedicated team. Come grow with us and make an impact.

What You Will Do

• Develop, collect, analyze and report on Key Performance Indicators (KPI) and other metrics, qualitatively and quantitatively to support the Light Rail Transit (LRT) Program.
• Ensure contractual requirements are met by interacting with internal TTC departments to resolve issues or non-conformances, and continually improve the TTC’s processes and reporting.
• Lead and facilitate the development and update of the LRT Rule Book for Eglington Crosstown and Finch West (Lines 5 and 6).
• Lead the development of rules and procedures for future LRT expansion projects to ensure consistency within the LRT mode.
• Lead the development of business cases for new rules, rule changes and variances to support LRT business needs. This includes extensive analysis and multi-stakeholder consultations.
• Manage updates and new developments as required to ensure consistency amongst relevant departments supporting the LRT Program.
• Interface with Transit Control and monitor Project Co. Maintenance Management System to ensure operational issues are being addressed in a timely manner.
• Manage, monitor and review all Customer Service Communications (CSC) related to LRT Operations, while working collaboratively with respective stakeholders to close out CSCs in a timely manner.
• Supports Rules Compliance Program as it relates to LRT audits, data analysis, reporting and implementation of corrective actions to ensure inclusion into LRT QMS Program.
• Preparing written analyses, reports, and other related documents regarding the reviews of designs from a system operating perspective.
• Assist with the implementation of Corporate and departmental safety programs by reviewing all incidents, identifying hazards, conducting interviews, ensuring consistency amongst departments.
• Monitor training requirements of departments supporting LRT Operations to ensure compliance to Operating Agreement.

Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA) and TTC’s policies.

What Skills Do You Bring?

• Apply analytical skills
• Communicate in a variety of mediums
• Create, document, and manage information and records
• Plan and organize activities / projects to meet section and organizational goals
• Understand and apply relevant laws and regulations

What Qualifications Do You Bring?

• Completion of a post-secondary college diploma or university degree in a related discipline (Engineering, Science, Business Administration) or combination of education, training and experience deemed equivalent.
• Possession of a Project Management Professional (PMP) certification is considered an asset.
• Extensive knowledge of business administration and HR concepts and practices combined with knowledge of relevant policies, procedures and rules.
• Extensive knowledge of transit operations and experience managing complex, multi-stakeholder projects.
• Extensive knowledge of traffic and transit operations, particularly rail systems operated in semi-exclusive or exclusive right-of-ways.
• Ability to interpret design submissions (plans, analyses, manuals, drawings and specifications) using demonstrated knowledge of operational best practices.
• Must have experience with or ability to quickly understand and interpret contractual documents (e.g. Operating & Maintenance Agreements, Project Agreements etc.)
• Strong knowledge of research methods and techniques combined with an aptitude for developing project plans, proposals and action plans.
• Sound judgement; strong leadership, management, and decision making skills; well-developed technical, analytical and problem solving skills.
• Ability to lead projects independently and communicate project plans and results to stakeholders.
• Superior verbal/written communication skills, strong interpersonal, presentation and report writing skills.
• Ability to coordinate complex, multi-faceted issues/tasks in a challenging environment.
• Knowledge of emergency preparedness and continuity of operations planning.
• Possession of a valid, non-probationary, Province of Ontario class “G” driver’s license to commute to TTC sites and meetings not accessible by transit.
• Must be safety trained and tested on a regular basis.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at [phone] or [e-mail] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.