Operations Consultant - Flex

Sephora; Ottawa; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading beauty retailer in Ottawa is seeking an Operations Consultant to assist in maintaining stockroom organization and merchandise updates. The ideal candidate has 1-2 years of retail or client service experience and strong organizational skills. This role requires flexible availability, including evenings and weekends, along with a commitment to providing exceptional customer service.

Qualifications

• 1-2 years of retail/client service industry experience, preferably in a stockroom capacity.
• Possess good computer, arithmetic and organizational skills.
• Flexible availability including evenings, weekends and holidays is required.

Responsibilities

• Provide friendly, professional and knowledgeable service to clients during store business hours.
• Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS.
• Ensure compliance with sampling policies and procedures.

Skills

Retail/client service industry experience

Computer skills

Organizational skills

Time management

Problem solving

Communication skills

Multi-tasking

Education

High School graduate or equivalent

Job description

Overview

The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.

Responsibilities

• Provide friendly, professional and knowledgeable service to clients during store business hours.
• Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS.
• Assist in maintaining standards of cleanliness and organization within the cashier zone.
• Be aware of and assist in maintaining SEPHORA’s merchandising concepts.
• Participate in programs to reduce shortage/loss.
• Perform shipment receipt and processing in a timely manner.
• Organize and maintain stockroom per company standards.
• Process transfers, damages and testers per company standards.
• Check in all visual elements and communicate missing/damaged pieces to Operations Supervisor.
• Ensure safety and tidiness standards are respected and maintained at all times.
• Communicate inventory issues/concerns to Supervisors, Assistant Managers or Store Manager.
• Ensure compliance with sampling policies and procedures.
• Participate in inventory control.
• Designated consultants will be cross-trained in cashier functions.

Qualifications

• 1-2 years of retail/client service industry experience, preferably in a stockroom capacity.
• Possess good computer, arithmetic and organizational skills.
• Ability to multi-task, while being attentive to the needs of clients and the business.
• Effective time management, problem solving and communication skills.
• A High School graduate or equivalent.
• Flexible availability including evenings, weekends and holidays is required.

Additional Information

Physical Requirements:

• Work in a fragrance filled environment.
• Lift and carry up to 50 pounds.
• Bend and stretch to stock shelves.

Company Overview

Owned by LVMH Moet Hennessy Louis Vuitton, the world's leading luxury goods group, Sephora is highly regarded as a beauty trailblazer, thanks to its unparalleled assortment of prestige products, unbiased service from experts, interactive shopping environment, and innovation.

Sephora stores - Sephora operates approximately 1,900 stores in 29 countries worldwide, with an expanding base of over 360 stores across North America. Sephora opened its first U.S. store in New York in 1998, its first Canadian store in Toronto in 2004. Sephora's North American headquarters is located in San Francisco, with corporate offices in New York, Montreal and Toronto.

Sephora.com - Launched in the U.S. in 1999 and Canada in 2003, the foremost beauty site on the Internet is also Sephora's largest North American store in terms of sales and selection of products and brands.