Operations Client Specialist

ABB; Quebec; On-site; CAD 45,000 - 60,000; Full time

Job summary

A global leader in automation and electrification is seeking a Customer Service Professional in Quebec. The ideal candidate will manage inquiries and disputes, ensuring high customer satisfaction. Strong bilingual communication skills in French and English are essential. Familiarity with order processing and SAP is preferred. The role promises growth through meaningful work and continuous learning.

Qualifications

• Proven experience in customer service or a related role.
• Exceptional communication skills in both French and English.
• Detail-oriented with the ability to manage multiple tasks.

Responsibilities

• Act as the primary point of contact for customer inquiries.
• Address customer disputes and claims promptly.
• Collaborate with teams to ensure resolution of customer issues.

Skills

Customer service experience

Bilingual in French and English

Detail-oriented

Proficiency in Microsoft Office Suite

Tools

SAP

Order processing systems

Job description

Overview

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

Den här positionen rapporterar till: Superviseure, entrée de commande

ABB’s Process Automation business area enables customers to operate some of the world’s largest and most complex industrial infrastructures, helping them outrun – leaner and cleaner.

We offer a broad range of automation, electrification and digital solutions for process, hybrid and maritime industries, including industry-specific integrated control and software as well as measurement and analytics solutions and services.

Your Role: Own the Challenge

• Act as the primary point of contact for customer inquiries, concerns, and claims, providing clear, professional, and comprehensive responses.
• Address customer disputes and claims promptly, investigating and analyzing issues related to orders.
• Collaborate closely with cross-functional teams to ensure quick and satisfactory resolution of customer issues.
• Maintain accurate and thorough records of customer interactions, claims, and resolutions for reporting and analysis purposes.
• Identify recurring issues or trends in customer disputes and recommend process improvements to minimize future incidents.
• Ensure adherence to company policies and procedures when addressing customer concerns.
• Accurately and efficiently enter customer orders, ensuring all details are correct for order execution.
• Assist customers with order placement and ensure complete handling of requests, including order changes, expediting, and tracking.

What it takes to Run what runs the world

• Proven experience in customer service or a related role, with a strong track record of effectively handling customer inquiries and resolving disputes.
• Proficiency in order processing systems and Microsoft Office Suite; SAP experience is an asset.
• Detail-oriented with the ability to manage multiple tasks and priorities.
• Exceptional communication skills in both French and English, with a focus on professionalism, empathy, active listening, and clarity. French is required. English is also required to communicate with customers outside Quebec on a regular basis.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

#LI-hybrid

#indabb

Reference: 96795061

EEO and Inclusion

ABB värdesätter våra medarbetares dedikation, engagemang och expertis. Som en arbetsgivare som tillämpar jämställdhet i anställningsförhållanden tror vi på en inkluderande och mångsidig arbetsstyrka. Vi är fast beslutna att säkerställa att våra policyer och praxis överensstämmer med programmet för jämställdhet i anställningsförhållanden, och strävar efter en arbetsstyrka som verkligen representerar de fyra utsedda grupperna:

• Kvinnor
• Ursprungsbefolkning
• Medlemmar av synliga minoriteter
• Personer med funktionsnedsättning

ABB är engagerat i att tillhandahålla rimliga anpassningar för sökande med funktionsnedsättning och uppmuntrar kandidater att själva identifiera sig under ansökningsprocessen.