Operations Centre Shift Supervisor (Scheduling)

Paladin Security; Calgary; On-site; CAD 50,000 - 70,000; Part time

Job summary

A security services company in Calgary is seeking an Operations Centre Manager to lead operational procedures and manage staffing. This role requires strong leadership, excellent communication, and an ability to coach in a fast-paced environment. Benefits include medical, dental, and paid vacation. The position is available as both full-time and part-time.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Qualifications

• Ability to coach and train in a fast-paced environment.
• Strong interpersonal and leadership skills.
• Advanced proficiency in Microsoft Office.
• Demonstrated ability to solve problems and execute solutions.

Responsibilities

• Develops and maintains quality operational procedures.
• Dispatch in the Operations Centre during shifts.
• Leads culture and training initiatives for the team.
• Reviews reports and ensures follow ups for performance.
• Meets with Regional Manager to address operational challenges.
• Ensures adequate staffing levels in the Operations Centre.
• Approves or declines vacations for the team.
• Conducts performance reviews and investigations.
• Presents quality performance metrics.
• Facilitates semi-annual meetings with staff.

Skills

Coaching and training

Interpersonal and leadership skills

Verbal and written communication

Advanced computer skills

Planning and organizing

Tools

Microsoft Office

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we\'re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Responsibilities

• Develops and maintains quality operational procedures and processes and ensures comprehensive training to all members the Operations Centre team.
• Dispatch in the Operations Centre during their shift times.
• Leads in enhancing culture and training initiatives for the Operations Centre team.
• Reviews daily all summary and escalation reports from the Regional Manager, Scheduling and Portfolio Resource Coordinator team. Oversees that follow ups occur to ensure performance and reporting aligns with expectations.
• Meets monthly with Regional Manager, Scheduling to review operational challenges with resolutions and recommendations for systems and process improvement.
• Ensures staffing levels are adequate in the Operations Centre team to carry out operational requirements after hours and maintains staff schedules in WinTeam scheduling software.
• Approves or Declines vacations for the Operations Centre team, finds coverage for approved vacations.
• Provides motivational and disciplinary discussions with the Operations Centre team; conducts performance reviews and investigations, as required. Leads in all remedial action to ensure staff are provided with a fair and constructive process.
• Prepares, analyzes, and presents on quality performance metrics specified as key performance indicators.
• Facilitates semi annual meetings with Operations Centre based staff.
• Manages the Operations Department team schedule in accordance with the provided budget.
• Performs other duties as requested to assist with corporate and/or branch needs.

Qualifications

• Ability to coach and train in a fast-paced, dynamic environment.
• Strong interpersonal and leadership skills, coupled with excellent verbal and written communication
• Advanced computer skills with proficiency in Microsoft Office
• Demonstrated ability to plan, organize, problem-solve, and execute solutions when facing simultaneous priorities.
• Legally able to work in Canada

Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation

This job reports to the Regional Scheduling Manager

This is a Full and Part-Time position