Operations Centre Officer

BC Ferries; Victoria; On-site; CAD 66,000 - 83,000; Full time

Job summary

A major transportation company in Victoria is seeking an Operations Centre Officer for a 3-month term to provide central monitoring and support. This role involves incident management, compliance with security regulations, and ensuring customer safety. Candidates should have a relevant degree or diploma, with experience in emergency services being an asset. Join a workplace that values diversity and inclusivity. Salary range: $66,300 - $82,800 per annum.

Qualifications

• Post-secondary degree or diploma and/or equivalent experience in marine or transportation operations and/or emergency services.
• Experience working with emergency services/incident command centres.
• Knowledge of risk assessment methodologies, emergency preparedness, response and contingency planning.

Responsibilities

• Monitor BCF assets, collecting relevant information and initiating corrective actions.
• Receive security and operational incident calls and input data into the system.
• Coordinate communications with 3rd parties during an incident.

Skills

Problem solving

Conflict resolution

Decision-making

Education

Post-secondary degree or diploma

Job description

Job Description

OPERATIONS CENTRE OFFICER

3-Month Term Certain

Victoria

TheOpportunity

The purpose of the Operations and Security Centre (OSC) is to provide 24/7 central monitoring and support to our Company’s Operations inclusive of its vessels, terminals, people, assets, technology, and systems. The OSC team enhances our safety and customer focus.

As a member of the OSC’s frontline team, you are an integral part of the OSC’s effectiveness. Your main responsibilities include monitoring BCF assets, collecting relevant information and initiating corrective action as required. Where necessary, you will also facilitate conversations; give advice and direction relative to Company policy, operational requirements, and matters of safety and security.

TheRole

Reporting to the OperationsCentre Manager, and Operations Centre Senior Officer, youadd value and are energized by key areas of oversight such as:

• Receiving security and operational incident telephone calls and emails from across the organization and inputting the information into theiSaildata base and initiate the appropriate level of response;
• Initiating company’s Recovery Plans;
• Implementing and responding to the Company’s security plan (MARSEC levels);
• Ensuring compliance with federal MTSR (Marine Transportation Security Regulations);
• Refining the processes and procedures of the OSC, toward continuous improvement
• Communicating with various managers, employees, security officers, and external agencies (e.g. RCMP);
• Security and operational monitoring through CCTV and alarm systems;
• Providingconsistent, professional customer focused messaging in Service Notices;
• Coordinatingcommunications with 3rd parties during an incident (e.g. Transport Canada, Class,EMCR, RCMP, BC Ambulance);
• Utilizingdata and statistical information to perform analysis and make recommendations of process and/or technology improvements to enhance the service delivery model;
• Creatingreports for incident investigations (operational and security);
• Monitoringsecurity access to confidential or sensitive employee information (e.g. crew lists, employee records, emergency contacts and numbers, etc.);
• Gatheringdata for operational and security incident investigations and FOI reporting requirements.

What you bring to the team

• Post-secondary degree or diploma and/or equivalent experience in marine or transportation operations and/or emergency services
• Security technologies and systems and critical dispatch centre is an asset
• Experience working with emergency services/incident command centres
• Knowledge of risk assessment methodologies, emergency preparedness, response and contingency planning
• Demonstrated problem solving, conflict resolution and decision-making capabilities

Join us!

If this sounds like your nextgreat careermove, pleasesubmityour cover letter and resume by December 14, 2025.

Additional information

The target salary range: $66,300- $82,800per annum. The starting salary is determined based on the successful candidate’s knowledge, experience and internal equity.

"We connect communities and customers to people and places important in their lives"

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction.Wesupport employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however only those selected for an interview will be contacted.