Operations Centre Coordinator - Casual on Call

Commissionaires BC; Vancouver; Hybrid; CAD 30,000 - 60,000; Part time

Job summary

A not-for-profit security organization is seeking an Operations Centre Coordinator in Vancouver. This casual on-call position involves providing scheduling support and customer service to security officers and clients. Candidates must have a clear criminal record and at least 5 years of residency in Canada. The role requires flexibility for various shifts including nights and weekends, and offers an opportunity for advancement within a reputable organization.

Benefits

Opportunity for growth within the organization

Work for a reputable company

Challenging work environment

Qualifications

• Must have a clear criminal record and ability to obtain a reliability security clearance.
• Must have resided in Canada for a minimum of 5 years.

Responsibilities

• Respond to and monitor staffing/service requests.
• Answer calls from employees and public to assist with queries.
• Select employees for staffing service requests.

Skills

Customer service skills

Ability to work in a fast-paced environment

Shift scheduling

Job description

Operations Centre Coordinator - Casual on Call

Commissionaires BC is a Canadian, not-for-profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country.

Commissionaires provides security services for over 200 sites and are located in over 110 communities across the province. Our client base runs from the Federal Government to local municipalities, airports, industrial sectors, and commercial/residential buildings.

Our guards are not only behind the scenes providing security and access control, but front and centre providing valued customer service to the public.

Reporting to the Supervisor, Operations, the Operations Centre Coordinator, will be responsible for providing scheduling and customer service to our Security Officers and to our valued clients across British Columbia. The position works closely with the Operations and Human Resources team to ensure scheduling requests are met.

We are looking for a casual, on-call coordinator to provide coverage support for our team. As we operate 24/7, this role involves a variety of shift times and days, including weekdays, weekends, daytime, afternoon, and overnight shifts. Availability from throughout the week, including overnights, is essential.

The position will see you working both in office and from home.

What’s in it for you?

• Opportunity for growth& advancement within the organization
• Work for a reputable and nationally known company
• A challenging yet rewardingwork environment
• You pride yourself on your superior customer service skills
• You thrive in a fast-paced environment
• You enjoy taking on new challenges
• You go above and beyond to help our front line staff and clients

Some of your responsibilities include:

• Responding to and monitoring staffing/service requests from internal and external clients
• Answering calls from employees and members of the public and assisting with their queries
• Selecting appropriate employees to fill staffing service requests
• Providing a clear and accurate description of work assignments to employees
• Shift scheduling using in-house software programs
• Ensuring the safety of all staff working alone by effectively monitoring our Lone Work Program system
• Maintaining a detailed log after the end of each shift
• Producing ad hoc reports as required by various departments
• Conducting follow-up reviews with clients to ensure client satisfaction

Your Must-Haves

• Clear criminal record with ability to obtain a reliability security clearance
• Have resided in Canada for a minimum of 5 years (due to above security clearance eligibility)

Are you currently employed by Commissionaires BC?*

For clearance purposes, can you confirm you have been living in Canada for the last 5 or more years, and not been outside of the country for more than 6 months at one time?*

This role will require you to work rotating shifts, including weekends and overnight shifts. Is this something you are able to do?*