Operations Associate Hawk Shop (Brantford )

Wilfrid Laurier University; Brantford; On-site; CAD 40,000 - 42,000; Part time

Job summary

Wilfrid Laurier University in Brantford is seeking a part-time Operations Associate for the Hawk Shop. You will provide exceptional customer service, process web pickup orders, and issue OneCards for students and staff.

Reporting to the Manager of Sales & Operations, you will handle opening/closing tasks, inventory, merchandising, and front-line support. This nine month/limited term role requires 15-25 hours per week with occasional evenings and weekends.

Qualifications

• 2-3 years related experience in a retail operation, preferred Hawk Shop experience.
• Excellent customer service and communication skills including tact and diplomacy.
• Knowledge of university technologies such as ShopLaurier, Webprint, Loris, Onecard.
• Ability to problem-solve daily customer inquiries and policy understanding.
• Strong computer skills; MS Office proficiency; familiarity with inventory systems.

Responsibilities

• Provide front-line customer service and support Brantford campus community.
• Prepare web pickup orders and administer OneCards for students and staff.
• Receive inventory, stock merchandise and coordinate displays.
• Support year-end inventory and merchandising activities.
• Assist with events and liaise with Hawk Shop Waterloo team as needed.

Skills

Customer Service

Communication

Problem Solving

MS Office

Retail Operations

Inventory Control

Onecard Knowledge

ShopLaurier Knowledge

Webprint Knowledge

Tools

ShopLaurier

Webprint

Loris

Onecard

Job description

Operations Associate Hawk Shop (Brantford )

Department: Student and Ancillary Services

Job Type: Limited Term

Full-time/Part-time: Part Time (>910 hrs/year)

Campus: Brantford

Reports to: Manager Sales & Operations, the Hawk Shop

Employee Group: PAG

Application Deadline: 08/24/2026

Requisition ID: 11743

Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion , Laurier’s thriving community has a place for everyone.

Laurier has more than 21,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Laurier's Waterloo, Kitchener, and Brantford campuses are located on the shared traditional territory of the Neutral, Anishnaabe, and Haudenosaunee peoples. This land is part of the Dish with One Spoon Treaty between the Haudenosaunee and Anishnaabe peoples and symbolizes the agreement to share, protect our resources, and not to engage in conflict. Laurier's Milton campus is located on the traditional territory of the Mississaugas of the Credit, and part of the Nanfan Treaty of 1701 between the British Crown and the Haudenosaunee Confederacy.

This job posting is for a current vacancy.

Position Summary

The Part-Time Operations Associate, Hawk Shop Brantford, is committed to providing superior customer service, providing product and service information to the Brantford campus community. They will also support and provide Onecard services to the Brantford campus community, producing and replacing student & staff Onecards. The individual will be a self-motivated, proactive individual with strong self-management and interpersonal skills.

Reporting to the Manager, Operations& Sales, the incumbent supports the day-to-day operation of the Hawk Shop Brantford, including opening and closing procedures. They will be accountable for providing front line customer service, preparing web pickup orders, OneCard administration, receiving inventory, and stocking and merchandising products under the guidance of the coordinator.

Accountabilities

Store Operations

• Occasional opening and closing duties of the Hawk Shop, Brantford.
• Prepare daily bank deposits and ensure cash floats are balanced, making adjustments as required – attention to detail is paramount
• Monitor, process, fill and ship all e-commerce orders for textbooks, general merchandise and trade books
• Receives regular deliveries and merchandise transfers, ensure merchandise is accurately recorded and stocked on the sales floor in a timely manner
• Assists and supports year-end inventory processes

Customer Experience

• Provide exceptional customer service. Modelling a positive, empathetic, and professional attitude towards customers at all times
• Responds to customer requests and works closely with Coordinator the Hawk Shop, Brantford to ensure all customer inquiries are handled in a timely manner
• Supports the Coordinator in providing support to the Brantford campus faculty, providing information related to course material adoptions
• Occasional communication with the Hawk Shop Waterloo team to support needs of the Hawk Shop Brantford.
• Produce and replace OneCards for students/staff & Conestoga students on the Brantford Campus, tracking daily card prints by category
• In consultation with Coordinator, Hawk Shop Brantford, creative merchandising of all in-store displays and street-front windows in accordance with annual marketing and merchandising plan
• Organize all merchandise areas of the Hawk Shop to ensure prominent placement of relevant merchandise

Qualifications

• 2-3 years related experience in a retail operation, previous Hawk Shop experience is preferred
• Excellent customer service and communication skills including appropriate use of tact and diplomacy
• Knowledge of various university related technologies such as ShopLaurier, Webprint, Loris, Onecard, considered an asset
• Ability to problem-solve and deal with customer concerns and inquires on a daily basis
• Understanding of policies and procedures that relate to customer service
• Strong computer skills and knowledge of software such as MS Office Professional XP (Word, Excel, and Outlook
• Knowledge and experience with retail inventory control systems and e-commerce sites
• Demonstrated ability to manage competing interests, projects, and deadlines to fulfill commitments
• Strong organizational skills
• Flexible availability required to support events, pop ups, fairs
• Occasional requests to work off Brantford Campus possible

Hours of Work:

This is a 8 month limited term part-time role. The normal hours of work are 15-25 hours per week, 9:00 am to 5:00 pm, Monday to Friday. Flexibility in hours will be required, including evening and/or weekend work due to special events or extend hours at the beginning of term. When possible, the manager will adjust the work schedule so that no more than 25 hours are worked in a week.

This role requires daily in person attendance and is not eligible for a flexible work arrangement as per Policy 8.14 (Flexible Work Policy).

Compensation:

Level: A

Rate of Pay: $28.86 to $30.52 per hour with an annual step progression on anniversary date up to $32.98 per hour. Considerations for new hire step placements include qualifications and length/depth of required experience, relevant market rates for similar jobs, internal equity, and estimated learning curve in starting the job.

Job Factor Scores:

PAGJobEvaluation Factors

Score

Education

1

Experience

3

Interpersonal Skills

2

Applied Reasoning and Analytical Skills

2.5

Co-ordination and Planning

2

Accountability for Others

1

Impact of Decisions

2

Mental Effort

1

Level of Physical Effort

2

2

Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier's Employee Success Factors.

Equity, diversity and creating a culture of inclusion are part of Laurier’s core values and central to the Laurier Strategy. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any minority sexual and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives. Candidates from other equity deserving groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity & Accessibility. We have strived to make our application process accessible, however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources. Contact information can be found atcareers.wlu.ca/content/How-to-apply/