Operations Associate

Lime; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Job summary

Lime in Vancouver is seeking an Operations Associate to strengthen our local fleet, oversee warehouse operations, and coordinate field teams. You will drive process improvements, monitor performance metrics, and support regulatory and safety initiatives to ensure a reliable, scalable micromobility service in Vancouver.

The role requires onsite presence during business hours and offers opportunities for growth, bonus eligibility, and equity as part of total compensation.

Qualifications

• 1-3 years of professional work experience, preferably in Operations.
• Experience leading teams or groups is preferred.
• Fluent verbal and written English language skills.
• Familiarity with Excel/Google Sheets; Tableau and SQL knowledge is a bonus.

Responsibilities

• Hire, train, and coach all levels of Mechanics and Fleet Support for deploying and retrieving our shared electric vehicle.
• Build a safe, compliant, and efficient warehouse environment for Vancouver.
• Define new processes and best practices to drive operational excellence within the warehouse.
• Partner cross-functionally on operations projects to identify expansion opportunities within your region(s).
• Define and monitor KPIs to measure profitability, revenue, and operational performance.
• Provide complaint management and customer incidents investigation support.
• Partner with Local Government Relations to manage legal, regulatory, and safety issues.
• Maintain positive relationships between customers, regulators/city officials, employees, and Lime management.
• Collaborate with Engineering and Product teams to drive local revenue growth initiatives.

Skills

Team leadership

Data-driven decision making

English fluency

Stakeholder management

Ambiguity tolerance

Tools

Excel

Google Sheets

Tableau

SQL

Job description

As the largest global shared micromobility business, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me.

We are looking for a data-driven, hands-on, entrepreneurial minded individual to join our Vancouver Operations team. As an Operations Associate, you will enhance our fleet, coordinate our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility in Vancouver.

This is a warehouse-based position that requires an onsite presence during assigned business hours.

What You'll Do:

• Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle

• Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Vancouver.

• Define new processes and best practices to drive operational excellence within the warehouse

• Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s)

• Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)

• Provide complaint management and customer incidents investigation support

• Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues

• Maintain positive relationships between customers, regulators/city officials, employees, and Lime management

• Collaborate with Engineering and Product teams to drive local initiatives for revenue growth

About You:

• 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position

• Experience leading teams or groups preferred

• Demonstrated expertise with the Vancouver region and ability to anticipate operational needs and/or challenges within this area

• Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment

• High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset

• Fluent verbal and written English language skills

• Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data

• Excellent communication and stakeholder management skills

• Valid driver license and clean driving record

The base salary range listed reflects what Lime reasonably expects to offer for this role, with the final base salary determined by objective factors such as the candidate’s location and relevant skills and experience. Depending on the position, the total compensation package may also include discretionary annual performance bonus opportunities and equity, subject to applicable plan terms and eligibility requirements.

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#LI-Onsite

If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email [e-mail] for assistance.