Operations and Recruiting Coordinator

Lindenwood; Trois-Rivières; On-site; CAD 35,000 - 45,000; Full time

Job summary

A hospitality organization located in Trois-Rivières, Canada is seeking a dedicated individual to serve as the point of contact for clients, responding to inquiries via phone and email. Responsibilities include maintaining records, preparing documents, and ensuring professional relationships with guests and staff. Candidates should possess good communication skills and a proactive attitude towards customer service.

Qualifications

• Proficient in using computers and point of sale systems.
• Ability to communicate professionally with clients.
• Experience in preparing various documents using software.

Responsibilities

• Serve as the point of contact for clients and respond to inquiries.
• Follow company policies and maintain a professional appearance.
• Report accidents and unsafe work conditions to management.

Skills

Client communication

Information retrieval

Document preparation

Professional language

Positive working relationships

Job description

POSITION SUMMARY

• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness.
• Enter and locate work-related information using computers and/or point of sale systems.

RESPONSIBILITIES

• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Report accidents, injuries, and unsafe work conditions to manager.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Trois Rivieres Conference Centre takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [e-mail] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.