Operations Analyst II

First National Financial LP; Toronto; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation package

Hybrid working environment

Comprehensive benefits program

Career advancement opportunities

Job summary

First National Financial LP is hiring an Operations Analyst II in Risk Management. The role supports the Risk Management & Internal Audit team by delivering data-driven analysis and reporting for internal applications.

You will contribute to QA tooling, data sampling, and process improvements, interfacing with multiple stakeholders and maintaining accurate employee data in underwriting contexts. Hybrid work and career growth await.

Qualifications

• Post-secondary education in a related field or equivalent experience.
• 3+ years of experience with Merlin and First National systems.
• Experience with Microsoft Word, Excel, and Access (intermediate).
• Intermediate Visual Basic programming.
• Intermediate Power BI experience.
• Experience with SQL Server Management Studio.
• Strong analytical, logical and business knowledge.
• Self-starter and independent worker.

Responsibilities

• Monitor and support the existing QA Tool system for supported lines of business.
• Maintain residential underwriting employee directory and ensure employment status accuracy.
• Create Risk Management audit data samples across lines of business.
• Distribute data samples for QA Specialists per sampling methodology.
• Complete reviews to identify potential internal fraud by segregation of duties.
• Publish quarterly data extractions for National QA Audit results.
• Participate in weekly reporting for the department.
• Assist in analysing business requirements and design best solutions using technology and timelines.
• Develop solutions using Microsoft technologies with emphasis on Visual Basic and SQL Server.
• Collaborate with Manager RM&IA, stakeholders and end users to ensure quality solutions.
• Other duties as assigned by manager.
• Assist development of new processes and technologies for QA, Fraud, Risk Management and IA.
• Apply analytical thinking to translate business needs into actionable solutions.

Skills

Analytical thinking

Problem solving

Business knowledge

Self-starter

Education

Post-secondary education in a related field

Tools

Merlin

First National systems

MS Word

MS Excel

MS Access

Visual Basic

Power BI

SQL Server Management Studio

Job description

We are hiring an Operations Analyst II, Risk Management !

Reporting To:

Operations Manager, Risk Management & Internal Audit

Full-Time/Part- Time:

Full-time

Hours of Work:

8:30 a.m. – 5:00 p.m.

Grade:

Office Location:

12.6

Toronto

Great location! Steps away from the main public transit station

What we offer:

Highly competitive compensation package which includes, base salary, bonus,] benefits, and career advancement opportunities!

*Eligibility for benefits is dependent on the terms of employment

The Opportunity

Reporting to Operations Manager, Risk Management & Internal Audit, the Operations Analyst provides support to the Risk Management & Internal Audit department by contributing to the completion of project deliverables and is accountable for the analysis, reporting and support of internal applications.

How you will contribute:

• Monitor and support the existing QA Tool system for supported lines of business
• Maintain up-to-date residential underwriting employee directory, constant communication with Residential Underwriting Management / HR to ensure accuracy of employee employment status.
• Create Risk Management audit data samples for all lines of business within the scope of the Risk Management audit program criteria
• Assign/Distribute data samples for QA Specialists according to the QA sampling and assignment methodology
• Complete reviews to identify potential internal fraud by monitoring segregation of duties within residential underwriting.
• Publish quarterly data extractions for National QA Audit results for all supported lines of business
• Participate in issuing required weekly reporting for the department
• Participate in analyzing business requirements for the department and help in designing the best possible solution based on technology, infrastructure and timelines provided.
• Develop solutions utilizing the appropriate Microsoft technologies with a heavy emphasis on Visual Basic, and SQL Server.
• Work closely with their Manager, RM&IA, Key Stakeholders and End Users to ensure quality, accuracy and correct business solutions have been developed.
• Other duties assigned by manager.
• Innovation - Responsible for assisting in the development of new processes and technologies used by the QA, Fraud, Risk Management and Internal Audit teams.
• Analytical Thinking and Problem Solving- The work requires a high degree on analysis. Incumbent must be in tune with business needs and understand how to operationalize new processes or technologies to help the Risk Management and Internal audit team achieve it's goals
• Communication - The role communicates in person and virtually via meetings and email with various stakeholders across the organization and all level of management.
• Decision Making - This position will make decisions about business requirements, sampling methodology, root cause analysis and recommended fixes, make decisions based on facts when reviewing items like segregation of duties to determine if there is a risk to FN or not. These decisions are integral to being able to execute our Risk Management and IA program with accuracy, integrity, and efficiency. Incorrect decisions could lead to reputational risk, diminished investor confidence, inefficient processes or programs, incorrect testing results, etc.
• Autonomy- Incumbent will have a high degree of autonomy. To be successful in the role this position is expected to make decisions based on facts and finalize work without oversight. The expectation is that anomalies are brought to the managers attention for review.
• Service Delivery - Services need to be tailored based on the technical and operational knowledge of clients the incumbent is interacting with. Needs to be able to read and adapt to their audience. Needs to also be able to anticipate needs and come up with important requirements that the business may be missing or not thinking of.

The experience you need:

• Completed post-secondary education in a related field and / or 5-10 years equivalent experience required
• 3+ years’ experience with Merlin and First National systems and practices an asset
• Experienced in Microsoft tools, i.e. MS Word (basic), MS Excel (Intermediate), MS Access (Intermediate) an asset
• Intermediate experience in Visual Basic programming an asset
• Intermediate experience using Microsoft PowerBI an asset
• Intermediate experience using SQL Server Management Studio (SSMS) an asset
• Strong analytical, logical and business knowledge required
• Knowledgeable in data driven analysis or data mapping or design flow practicesrequiredSelf -Starter and independent workerrequired

Working Environment and Physical Demands Analysis:

• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.
• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Hybrid working environment
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team you’ll join:

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [e-mail] should you need an accommodation at any point in the recruitment process.