Operations Agent - Part Time - Etobicoke (Paladin Security)

Paladin Security; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A security services company in Toronto is seeking an Operation Agent to monitor systems and assist with operational duties. The part-time role is for Sunday and Monday from 14:00 to 22:00. Candidates should possess strong communication skills and exceptional customer service abilities. Previous security experience is an asset but not required. Benefits include medical and dental insurance, with opportunities for growth within the company.

Benefits

Medical Insurance

Life Insurance

Dental Insurance

Paid Vacation

Paid Sick Days

Qualifications

• Security experience is considered an asset but not a requirement.
• Exceptional telephone etiquette is required.

Responsibilities

• Respond to and process all operational calls and emails.
• Monitor and generate reports for Open Shift Lists.
• Support and assist Field Staff’s inquiries.
• Redirect incoming calls or escalate if required.
• Perform various administrative duties as assigned.

Skills

Excellent written and verbal communication skills

Superior customer service skills

Ability to work independently

Ability to work collaboratively

Ability to work in a dynamic, fast-paced environment

Education

College/University Education

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we’re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Position: Operation Agent (Paladin Head Office)

Shift: Sunday & Monday

Hours: 1400-2200 HRS

Pay Rate: $19.23hour

Location: Etobicoke (Paladin Branch Office)

Internal Posting Date: October 20, 2025

Internal Closing Date: October 27, 2025

External Closing Date: November 3, 2025

This position is critical as your main priorities are monitoring numerous systems including fire and life safety, access control and CCTV. This role will also assist in the tracking and deployment of security staff and handle a variety of dispatch duties including incident call taking. You will also be speaking directly with Paladin’ clients, trouble‑shooting issues and providing excellent customer service.

Why Choose Paladin

• Extensive Industry Training
• Employer Paid Benefits
• Opportunities for Growth & Advancement

Job Description

• Ensure that all Operational Calls/Email – both Inbound and outbound are responded to and processed according to Paladin Security Policy and Procedure.
• Monitor and generate reports for OSL (Open Shift Lists) and maintain the hourly reports to internal management group.
• Support and assist Field Staff’s inquiries such as book off in the system, schedule updates, shift change/giveaway and general inquiries.
• Responsible for redirecting incoming calls or escalating them to respective supervisors/managers if required.
• Perform various administrative duties on a routine basis, such as Open Shift Tags, Field Staff Check Ins, daily update reports and auditing inbound/outbound emails.
• Perform any other duties assigned by direct supervisors.

Requirements

• Security experience is considered an asset but not a requirement
• Excellent written and verbal communication skills
• Superior customer service skills, including exceptional telephone etiquette
• Ability to work in a dynamic, fast‑paced environment
• Ability to work independently and collaborate as part of a team

Your Impact

Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team!

Education Requirements

College/University Education

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days

This job reports to the Operations Manager. This is a Part-Time position Sunday and Monday - 1400-2200. Travel is not required. Number of Openings for this position: 1