Operational Risk & Controls Manager

Alterna Savings; Toronto; On-site; CAD 74,000 - 85,000; Full time

Benefits offered by this job

Award-winning employer

Accessible recruitment accommodations

Competitive compensation

Job summary

Alterna Savings is seeking an Operational Risk & Controls Manager to strengthen our risk and controls framework in a dynamic financial services environment. You will oversee risk assessments, control documentation, and regulatory readiness, partnering with senior leaders to embed best practices across business units.

The role emphasizes governance, incident reporting, and performance monitoring to ensure strong risk culture and compliant operations within a growing cooperative financial

Qualifications

• University degree in Business Administration, Finance, Accounting, Risk Management, Economics, or related discipline.
• 5–8 years’ experience in financial services.
• 3 – 5 years' experience in operations, risk and controls.
• Strong process and control mindset.
• Experience in regulated environments.
• Experience facilitating risk assessments and remediation programs.

Responsibilities

• Maintain business risk and control matrices (RCMs).
• Support consistent execution and documentation of controls.
• Monitor control performance and identify gaps.
• Track and report on KPIs and KRIs to monitor risk exposure and trends.
• Coordinate incident and breach reporting.
• Support policies and procedures implementation.
• Partner with leaders to embed risk management practices.
• Contribute to the risk framework for the business unit.

Skills

Detail orientation

Critical Thinking

Business Partnership

Accountability

Influencing & Relationship Management

Analytical Decision-Making

Communication & Executive Presence

Results Orientation

Practical problem-solving

Education

University degree in related discipline

Job description

Vacancy Status: This is a new position posting

Target Salary Range: $74,000-$85,000

The compensation for this position is determined by a combination of skills, experience and is aligned to the Market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process

Scope of Position

The Operational Risk & Controls Manager supports the business by ensuring that key operational, conduct, and compliance risks are effectively controlled andmonitoredwithin day-to-day activities.

The role enables consistent execution of controls and supports the identification, assessment, and escalation of operational risks

Major Responsibilities

• Maintain business risk and control matrices (RCMs)
• Support consistent execution and documentation of controls
• Monitor control performance andidentifygaps
• Track and report on KPIs and KRIs to monitor risk exposure and emerging trends
• Coordinate incident and breach reporting
• Support business implementation of policies and procedures
• Partner with business leaders to embed risk management practices
• Contribute to the establishment and implementation of the risks framework for the business unit(s)
• Support audit, compliance, and regulatory remediation activities, ensuring timely completion of corrective actions
• Risk and control assessments are completed effectively and on schedule
• Key risk indicators are monitored and reported with actionable insights
• Strong engagement and accountability from business leaders regarding risk ownership.
• Positive regulatory and audit outcomes.
• Continued advancement of Alterna's operational risk management maturity and risk culture.

Qualifications

Education / Certifications / Experience

• Preferred University degree in Business Administration, Finance, Accounting, Risk Management, Economics, or a related discipline.
• 5–8 years’ experience in financial services
• 3 – 5 years' experience in operations, risk and controls
• Strong process and control mindset
• Experience working within regulated environments
• Demonstrated experience facilitating risk assessments, managing remediation programs, and preparing executive-level reporting.
• Experience working within risk governance frameworks.
• Knowledge of regulatory expectations applicable to federally or provincially regulated financial institutions.
• Detail orientation
• Critical Thinking
• Business Partnership
• Accountability
• Influencing & Relationship Management
• Analytical Decision-Making
• Communication & Executive Presence
• Results Orientation
• Practical problem-solving

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking ® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for eight years running.

* We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

* Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.

* Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants