Operational Risk & Control Senior Specialist

Manulife Financial; Waterloo; Hybrid; CAD 68,000 - 115,000; Full time

Job summary

A leading financial services company in Waterloo is looking for an Operational Risk & Control Senior Specialist. In this role, you will support the execution of the Operational Risk Management Framework and collaborate with various stakeholders. The ideal candidate has 3-5 years of experience in operational risk, strong analytical and organizational skills, and is well-versed in business processes. This position offers a salary range of $68,775.00 - $114,625.00 CAD, along with customizable benefits and a hybrid work environment.

Benefits

Health and dental coverage

Paid time off program

Retirement savings plans

Employee assistance program

Qualifications

• 3-5 years of experience in operational risk or related fields.
• Strong verbal and written communication skills.
• Highly organized with an ability to manage multiple priorities.

Responsibilities

• Support in the successful closure of Corrective Action Plans.
• Assess control effectiveness through process walkthroughs.
• Conduct root cause analysis for Operational Risk Events.

Skills

Analytical skills

Communication skills

Organizational skills

Education

Bachelor’s degree in business or finance

Tools

Archer

Job description

The Canada Operations Line 1B Risk and Controls team partners with various Business Units in Canada Operations including Group Benefits, Insurance, Affinity, and Shared Services to promote risk awareness and management of day-to-day risk reduction activities. This team is seeking an enthusiastic, organized, and analytical individual as the Operational Risk & Control Senior Specialist who will support Canada Operations in execution of the core components of its Operational Risk Management Framework.

This is an individual contributor role which requires successful collaboration with team members in Canada as well as with business and functional areas subject matter experts and other stakeholders including ORM, Legal, Finance, HR, IT and Compliance.

Position Responsibilities:

• Corrective Action Plans (CAP) - Support Business Unit partners in the successful closure of CAPs ensuring the implementation of mitigating controls.
• Controls testing - Assess control effectiveness by performing end-to-end process walkthroughs with Process and Control Owners to determine control design and operating effectiveness and remediation through Corrective Action Plans (CAPs) for any identified control gaps.
• Conduct root cause analysis for Operational Risk Events/errors, document and lead discussion with Operational Leaders on opportunities to implement new preventive and detective controls.
• Complete analysis on themes and trends for Reportable Events and other key emerging risks.
• Understand the area’s Key Risk & Performance Indicators, and other controls to identify negative trends and potential control gaps and contribute to Risk Monthly Operating Review Reports.
• Maintain strong business relationships with internal business and functional support areas and develop and deliver presentations to senior audiences.

Required Qualifications:

• 3-5 years of related experience with good understanding of business processes, risks and controls or exposure to business unit operational functions and projects that incorporate the usage of operational risk management methodologies.
• Strong verbal and written communication skills.
• Highly organized with an ability to work in a fast‑paced, multi‑stakeholder environment and manage multiple priorities.
• Strong analytical skills and ability to review patterns in large data sets.
• Ability to identify and articulate risk and impact to the business and challenge the status‑quo for the right reasons.
• Ability to assimilate and interpret risk data to reach conclusions regarding the type and level of risk across the business.
• Independently motivated to find new ways to address issues, confront barriers and seek out information for the benefit of the business.
• Ability and confidence to ask pertinent questions and adjust thinking when new facts are found.

Preferred Qualifications:

• Bachelor’s degree in business, finance and / or industry certificate in operational risk.
• Knowledge of Insurance, Group Benefits, Affinity and/or Contact Centres Operations is an asset.
• Familiarity with Archer record creation, maintenance and reporting is a plus.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。 我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

混合式

Salary range is expected to be between

$68,775.00 CAD - $114,625.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.