Operational Excellence Coordinator

Dialogue; Montreal; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading health services company is looking for an Operational Excellence Coordinator in Montreal. The coordinator will provide administrative support to the Mental Health and Employee Assistance Program teams and handle staffing-related matters. Candidates should be bilingual in French and English, possess strong communication and time-management skills, and preferably have a Bachelor's degree in a mental health-related field. This role offers a hybrid work model, generous benefits, and opportunities for professional development.

Benefits

Access to the Dialogue app and virtual mental health support

Fully funded insurance and dental coverage

4 weeks vacation and 9 wellness days

Hybrid work environment

Work abroad opportunities

Incentive plans and referral bonuses

Learning and development support

Qualifications

• Pursuing or attained a Bachelor’s degree in a mental health-related field.
• Bilingual in French and English is essential.
• Available to work full-time (40 hours per week).

Responsibilities

• Coordinate staffing-related and recruitment-related matters.
• Manage employee profiles and communicate with HR.
• Support Team Leads with engagement and recognition activities.

Skills

Bilingual in French and English (written and spoken)

Strong communication skills

Resourcefulness

Strong time-management and prioritization skills

Collaborative nature

Interest in data analysis

Tech-savvy

Education

Bachelor’s degree in a mental health-related field

Tools

Project-management software

Job description

Your role as Operational Excellence Coordinator

Reporting to Maud Grillet, Sr. Manager Operational Excellence (MH & EAP), the mission of the Operational Excellence Coordinator is to provide administrative support to Dialogue’s Team Leads for the Mental Health and Employee Assistance Program teams.

Tasks include coordinating with Dialogue’s Scheduling and Human Resources team to assist with team-wide communications, supporting staffing, managing profiles and being a point of contact for administrative-related support.

Operational Excellence Coordinator will also be responsible for supporting Dialogue’s Team Leads with team-wide engagement and recognition activities.

What you’ll be doing

• Coordinating, tracking, and communicating staffing-related and recruitment-related matters with Dialogue’s Human Resources and Scheduling teams (e.g., Leave of absences, maternity, vacations, time‑off requests, etc)
• Keeping all employee profiles and documentation up to date and communicating changes to Dialogue’s Human Resources and Scheduling teams as needed;
• Supporting Team Leads with the coordination of team engagement and recognition activities and communications;
• Supporting Team Leads with the coordination of team-wide communications, such as change‑management updates.

We’d love to hear from you if you have

• Bilingual in French and English (written and spoken)
• Pursuing or attained a Bachelor’s degree in a mental health‑related field
• Available to work full‑time (40 hours per week)
• Strong communication skills and resourcefulness
• Ability to work autonomously, be accountable and resourceful
• Strong time‑management and prioritization skills
• Highly collaborative nature; capable of working with a wide‑range of internal stakeholders
• Capable of setting and managing multiple priorities
• An interest for data analysis and administrative improvement initiatives
• Tech‑savvy and knowledgeable of AI tools and project‑management softwares (an asset)

Please note that as we serve customers across Canada, bilingualism is essential for this position. You may be required to communicate in French and English.

At Dialogue, your well‑being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days per week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks per year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship

Dialogue is an equal‑opportunity employer. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [e-mail].