Operational Excellence Consultant

Poka EN; Canada; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading manufacturing platform provider located in Canada is seeking a trusted advisor to facilitate the implementation and expansion of their innovative connected worker platform. This role involves directly collaborating with top manufacturers to overcome challenges and drive operational excellence. Candidates should hold a bachelor's degree in engineering or a related field and possess 3+ years of experience in manufacturing operations, familiar with Lean and Six Sigma. Offering a flexible schedule, hybrid work, and strong professional development opportunities.

Benefits

Generous vacation policy

Remote work options

Group insurance from day one

Retirement savings plan

MacBook Pro and home office allowance

Snacks available in the office

Qualifications

• 3+ years of experience in manufacturing operations or continuous improvement.
• Familiarity with Lean, Six Sigma, TPM, and CI methodologies.
• Excellent written and verbal communication skills in English (French is a plus).

Responsibilities

• Serve as a trusted advisor to Poka customers for platform adoption.
• Build strong relationships with site champions and key stakeholders.
• Translate customer challenges into scalable solutions.

Skills

Manufacturing operations

Continuous improvement

Lean methodologies

Six Sigma

Relation-building

Project coordination

Technical communication

Education

Bachelor’s degree in Engineering or related field

Job description

At Poka, we’re transforming how frontline teams operate, learn, and solve problems.

Our connected worker platform is purpose-built for manufacturing, empowering frontline workers to share knowledge, collaborate in real-time, and drive continuous improvement. Think of it as the missing digital link, bringing the human interface into the stack of the Smart Factory, generating the right data and insights that drive entirely new scales of process improvements.

We’re proud to support global leaders like Nestlé, Bosch, Mars, and Danone in their digital transformation journeys and as part of the IFS family, our reach and impact continue to grow globally.

Be the bridge between technology and the factory floor.

If you’re passionate about manufacturing, digital transformation, and helping teams succeed, this role is your chance to make a tangible impact. You’ll work with some of the world’s top manufacturers to ensure they achieve measurable value through Poka’s platform, driving engagement, adoption, and operational excellence at scale.

What you’ll be doing

• Serve as a trusted advisor to Poka customers, guiding them through the successful implementation, adoption, and expansion of Poka’s platform.
• Build and nurture strong relationships with site champions, plant leaders, and key stakeholders across enterprise and mid-market accounts.
• Translate customer challenges into practical, scalable solutions, collaborating closely with Product, Support, and Account Management teams.
• Monitor customer health, proactively identifying risks and opportunities to ensure long‑term success.
• Partner with Account Managers to uncover and support growth opportunities.
• Develop deep expertise in Poka’s platform and manufacturing best practices to continuously evolve how we deliver value to our customers.

What you bring

• Bachelor’s degree in Engineering or a related field, plus 3+ years of experience in manufacturing operations or continuous improvement.
• Familiarity with Lean, Six Sigma, TPM, and CI methodologies.
• Strong communication and relationship‑building skills with both technical and operational stakeholders.
• Proven project coordination and organizational abilities.
• A proactive, curious mindset with a passion for learning new tools and leveraging technology (and yes, an AI enthusiast!).
• Excellent written and verbal communication skills in English (French is a plus).
• Willingness to travel up to 15–20% (typically two client visits per quarter).

Why Poka

Join a team that’s redefining how manufacturing knowledge is shared and applied. At Poka, you’ll collaborate with innovative thinkers, global clients, and industry leaders - all driven by the same goal: empowering frontline workers to thrive in the digital era. You’ll find a culture that values curiosity, impact, and continuous learning, where your ideas truly matter.

What we offer

• Dynamic and collaborative work environment.
• A generous vacation policy starting on your first day.
• Hybrid work policy - Work from the office one day a week if you live within a 40km radius to our Quebec City office or a 15 km radius to our Montreal office.
• 100% remote work if you do not live within the radiuses mentioned above.
• A truly flexible schedule that allows you to adapt your work hours.
• Group insurance from day one (dental, medication, disability, travel, etc.) with employer contributions, including access to telemedicine and an Employee Assistance Program (EAP).
• A retirement savings plan with employer contributions.
• A MacBook Pro and a $500 home office allowance upon hiring.
• Tasty snacks available at all times in our offices (fresh fruits, snacks, pastries, coffee, tea, etc.)
• The tools, support, and opportunities you need to keep learning and progressing in your career.

*Certain benefits are exclusively accessible to employees in Canada.

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